Securitas Technology · 1 week ago
Project Manager, National Accounts
Riverside, CA
Full-time
Onsite
Senior Level, Lead/Staff
$70K/yr - $90K/yr
10+ years expSecuritas Technology is a world-leading provider of integrated security solutions dedicated to making the world a safer place. The Project Manager for National Accounts will manage programs for significant enterprise customers, ensuring high levels of service and satisfaction while coordinating multi-geography projects and supporting installation efforts.
Physical SecuritySecurityVideo
Responsibilities
Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction
Provide support for Contract renewals and negotiations
Provide support in achieving account profitability goals
Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective and quality customer service and installation support through multiple service branches and/or multiple service areas
Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues. Be available and insure that Installation Managers assigned to accounts are available to customer and prepared to address customer needs in a timely and acceptable manner
Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans
Review IMap and Solomon daily and assign resources as necessary
Interfaces daily with Management in Sales, Service, and Headquarter Field Support
Interface regularly with field Account Teams that are currently supported by the Electronic Security Group to review performance, account plans, etc
Interfaces regularly with Account Teams that are not currently supported by the Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support
Assign workload regularly to ensure team is right sized … plan resource requirements for future opportunities identified by the Account teams
Directly contact / interface with customers when required
Influence process excellence team to assist in delivery process development and revisions to meet current business environment
Provide strategy and update project best practices/ processes and support procedures/requirements
Direct, plan, develop and integrate various project management functions and delivery process within the Electronic Security delivery group to achieve specific goals and objectives
Influence and work with Project Managers to ensure Project Plans are prepared and meet standard formats, Electronic Strategy and customer expectations and direction
Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified
Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders
Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc
Ensures that the project team is trained in policies, standards, and procedures and those they are practiced in everyday project activities
Provides management and leadership for all service delivery personnel during the project. Usually acts as a decision maker in matters of conflict or ambiguity
Provides focal point for project problem resolution and escalation to resolve customers concerns quickly and efficiently
Solicits formal customer feedback on satisfaction with the quality of the services delivered
Qualification
Required
BS or Master's Degree in Business, Engineering or Project Management or a Technical Discipline or equivalent work experience
Minimum 10 years progressively responsible experience in project management and/or project coordination for complex system integration or professional services programs
Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc
Demonstrated record of team management skills
Successful managed National Accounts
Excellent verbal and written customer communication skills
Strong technical skills and understanding of technology such as software, networking, and systems development
Very detailed and organized
Successfully managed National / Global / Strategic Account relationships
Ability to develop relationships and provide highest levels of service
Excellent skills in interacting with people. Ability to lead and influence rather than just manage. Sensitive to the needs of service delivery personnel
Multi-tasking capability. Must be able to handle more than one project and task in unison
Ability to act in an autonomous role with little, if any, management direction
Company
Securitas Technology
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.
1001-5000 employees
H1B Sponsorship
Securitas Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Sara Rios Rivera
HR Business Partner
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