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BRIGHTSCOUT · 1 month ago

Account Manager (US-based)

United States

Full-time

Remote

Mid Level

4+ years exp

Brightscout is a global B2B branding and development agency specializing in elevating emerging tech businesses. The Account Manager will serve as the primary point of contact for clients, ensuring strong relationships and guiding teams to deliver exceptional work while managing expectations and strategic account growth.

Consulting

Responsibilities

Serve as the primary point of contact for relationship-level communication

Lead strategic touchpoints such as monthly check-ins and quarterly reviews

Keep engagement tone proactive, transparent, and collaborative

Catch sentiment shifts early and intervene before issues escalate

Ensure clients feel supported and guided at all times

Step in when expectations drift, communication breaks, or tensions rise

Reframe unclear or unrealistic requests into structured direction for PMs

Protect the team from scope creep by clarifying and reinforcing boundaries

Handle escalations and defuse conflicts before they reach leadership

Understand each client’s business context, roadmap, and goals

Identify and nurture upsell and expansion opportunities

Quality-check strategic alignment of major deliverables

Bring clarity to conversations about tradeoffs, scope, and timelines

Partner with Sales on renewals, retainers, and new project discussions

Collaborate with PMs to assess account health and upcoming needs

Communicate the 'why' behind changes in scope, timeline, or resourcing

Coordinate SOW updates and change orders

Maintain awareness of budget direction

Ensure PMs have the context they need for smooth delivery

Participate in kickoffs, milestone reviews, and retros as the relationship lead

Help PMs uphold process standards by setting clear client expectations

Qualification

Account ManagementClient SuccessB2B TechnologyDigital Delivery WorkflowsExpectation ManagementEmpathyCommunicationOrganizational Skills

Required

4+ years of experience in Account Management, Client Success, or Partnerships within a digital, creative, or product agency serving B2B technology clients

Solid working understanding of design, engineering, and digital delivery workflows (how work is scoped, built, reviewed, and delivered)

Experience partnering closely with PMs and Sales to manage renewals, expansions, and change orders, keeping the account on track commercially and strategically

Proven ability to own complex client relationships end-to-end, including senior stakeholders and multi-threaded accounts

Strong expectation-setting and scope discipline — able to align priorities, clarify boundaries, and keep work on track without damaging trust

Skilled in navigating difficult or ambiguous conversations (feedback, delays, tradeoffs, tension) with empathy and clear leadership

Highly organized and proactive, with strong habits for structured communication, documentation, and follow-through

Benefits

Unlimited PTO: Enjoy a truly flexible work-life balance with our unlimited paid time off policy. Take the time you need to recharge and perform at your best.

Remote Work: Work from anywhere! We embrace remote work, giving you the freedom to choose your ideal work environment.

Flexible Schedule Tied To Project Needs: We understand that life happens. Our flexible schedules, aligned with project milestones, allow you to manage your time effectively and achieve your best results.

Salary in USD: Receive competitive compensation in USD.