BruckEdwards, Inc · 1 month ago
Jr. Analyst/Community Team Member/Customer Support
Manassas, VA
Full-time
Onsite
Entry Level
7+ years expBruckEdwards, Inc. is a dynamic and growing small business providing IT services to the federal government. They are seeking a highly collaborative Jr. Analyst/Community Team Member/Customer Support professional to drive engagement across the Public Key Infrastructure (PKI) and broader IDAM/ICAM communities while providing strategic community engagement and customer service support.
Information TechnologyManagement ConsultingProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Cultivate strong relationships and serve as a liaison between federal leadership, working groups, and implementation teams
Facilitate outreach and engagement with PKI stakeholders, fostering collaboration and alignment across diverse communities
Support cross-functional working groups, ensuring productive dialogue and consensus-building
Apply deep understanding of IDAM/ICAM standards and technologies to inform strategic planning and policy development
Probe effectively to uncover root causes of issues, pain points, and barriers to progress—translating insights into actionable solutions
Possess in-depth knowledge of current and emerging PKI policy and technologies
Ensure compliance with PKI policies, industry standards, and best practices
Interpret and apply relevant NIST ICAM standards and special publications to support implementation efforts
Assist with policy analysis, communications, compliance support, and coordination with all relevant stakeholders
Support transparent communications, policy analysis, and compliance tracking
Advise senior leadership on identity strategy, technical direction, and alignment with evolving federal requirements
Tracking and managing helpdesk inquiries, providing timely responses to customer questions, escalating issues as needed, and ensuring resolution in alignment with program policies
Support the development of strategic analyses and communications plans to address community needs and program objectives
Assist in preparing presentations, reports, and documentation for internal stakeholders
Support process improvement initiatives by identifying trends and recommending solutions
Qualification
Required
U.S. Citizenship required
Active Top Secret security clearance
Bachelor's degree and seven (7) years of progressive experience in supporting full life-cycle ICAM design, development, integration, testing, implementation, and operations and maintenance support
Additional years of professional experience and IT or ICAM certifications may be substituted for a Bachelor's degree
Associate's degree, plus 4 years of experience can equate to a bachelor's degree
Proven experience in strategic policy analysis and support for identity, credentialing, or access management programs
Strong interpersonal and communication skills, with the ability to engage stakeholders at all levels
Skilled in problem-solving, research, note-taking, and translating technical detail into high-level briefings
In-depth knowledge of PKI technologies and federal ICAM frameworks
Preferred
Experience supporting federal identity programs or trust frameworks
Familiarity with governance models and compliance reporting in federal environments
Company
BruckEdwards, Inc
Go Beyond Expecations. Your Mission is Vital. Our Impact is Enduring.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase