iT1 ยท 6 days ago
Field Operations Coordinator
Tempe, AZ
Full-time
Hybrid
Mid Level
3+ years expiT1 is a leading national technology solution provider headquartered in Tempe, AZ, recognized for its great team and culture. They are seeking a motivated IT Field Operations Coordinator to provide hands-on technical support and coordinate field service programs, ensuring timely delivery of solutions while collaborating with diverse teams.
Cloud SecurityInformation Technology
Responsibilities
Travel 50% or more of the time to Client sites to execute specific project requests
Provide excellent customer service and IT support during communications and field visits
Disperse equipment to the appropriate installation location onsite and install using best practices cable management
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports
Validate equipment functionality
Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives
Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed
Document all client issues and escalate to the Project Manager
Maintain documentation of system configurations, service logs, and technical procedures
Manage ticket queue for onsite resource requests
Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines
Communicate clearly with team members, leadership, cross-functional teams and client stakeholders
Complete ticket request updates with clear notes and track actionable next steps
Provide deliverables to all dispatch request stakeholders
Complete billing tasks with a high level of detail
Create documentation as needed
Qualification
Required
3+ years IT experience in an advanced support or field service position
1 - 2 years of project coordination
Knowledge of workstation deployment and PC applications
Experience leading a small team with tight deliverable timelines
Ability to apply critical thinking solutions during deployments when challenges arise
Experience with high travel volume that includes navigating flights and airports in order to arrive at a client's location
Experience installing and troubleshooting wireless access points
Experience and knowledge of conference room solution installation and configuration
Experience and knowledge of IT infrastructure and server technology
Experience and knowledge with routers, switches, firewalls, and many other network devices
Experience and knowledge of TCP/IP, DNS, DHCP, VPNs
Ability to work in flexible environment based on customer scheduling requirements
Able to lift 35 - 50lbs
Must possess excellent time management skills
Experience using ticket management systems
Excellent organizational and communication skills
Must have excellent troubleshooting and problem-solving skills and ability to clearly describe challenges in a timely manner
Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy
Travel 50% or more of the time to Client sites to execute specific project requests
Provide excellent customer service and IT support during communications and field visits
Disperse equipment to the appropriate installation location onsite and install using best practices cable management
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports
Validate equipment functionality
Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives
Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed
Document all client issues and escalate to the Project Manager
Maintain documentation of system configurations, service logs, and technical procedures
Manage ticket queue for onsite resource requests
Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines
Communicate clearly with team members, leadership, cross-functional teams and client stakeholders
Complete ticket request updates with clear notes and track actionable next steps
Provide deliverables to all dispatch request stakeholders
Complete billing tasks with a high level of detail
Create documentation as needed
Preferred
MCSE/MCSA/MCP, A+ and/or Network+ are desirable
Benefits
Health Insurance
Vision
Dental
Life Insurance
Paid Vacation
Paid Holidays
401K Plan with company match (eligible after 1 year of employment)
Company
iT1
iT1 is an IT solutions and managed services company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haley Raether
Partner Relationship Specialist
Jeff Freeman
Partner Alliance Marketing Manager
Company data provided by crunchbase