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Cathay Bank · 12 hours ago

Applications Support Analyst

Rosemead, CA

Full-time

Onsite

Mid Level

$33.65/hr - $39.90/hr

3+ years exp

Cathay Bank is a financial institution that values its team members and fosters a caring culture. The Applications Support Analyst position involves responding to and resolving internal banking system support issues while administering banking application systems.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure

Collaborate with other areas within the IT department to fulfill business requests

Perform application system maintenance such as installations, upgrades, and patching

Resolve and fulfill requests compliant to established Service Level Agreements

Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely

Build strong client service relationships across various levels of the organization

Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines

Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow

Maintain application system supports documentation on a regular basis

Participate and contribute to scheduled Disaster Recovery exercises

Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise

Qualification

Application support experienceBanking industry knowledgeDisaster recovery conceptsMicrosoft Office SuiteVendor managementCustomer-centric mindsetMultitaskCommunication skillsDetail orientedWork independently

Required

BS Computer Science/Engineering or equivalent work experience required

Minimum three years of experience in an applications support position

Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly

Must be detail oriented and possess strong written and verbal communication skills

Proven capability to effectively interface with dynamic development teams

Strong ability to multitask and be proactive

Ability to work independently with minimal instructions

Customer-centric mindset

Preferred

Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred

Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management preferred

Experience in disaster recovery/application backup concepts and methods preferred

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

Flexible spending accounts (FSAs)

Health saving account (HSA) with company contributions

Voluntary coverages

401(k)

Company

Cathay Bank

Glassdoor3.1

Cathay Bank is a financial services company originally founded to support Los Angeles’ growing Chinese American community. It is a sub-organization of Cathay General Bancorp.

Founded in 1962

El Monte, California, USA

1001-5000 employees

https://www.cathaybank.com/

H1B Sponsorship

Cathay Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)