LMCU · 1 month ago
Mortgage Early Default Counselor
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
1+ years expLake Michigan Credit Union (LMCU) is seeking a Mortgage Early Default Counselor to help preserve the Credit Union’s assets by managing delinquent mortgages and collecting loan payments. The role involves educating members about their mortgage obligations, contacting delinquent members, and ensuring compliance with various collections policies.
BankingFinanceFinancial ServicesNon Profit
Responsibilities
Educate members of the benefits of fulfilling their mortgage payment obligations
Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue
Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries
Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action
Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures
Qualification
Required
1-3 years of relevant experience in similar or related roles, including any preparatory experience that has prepared you for this position
Valid driver's license and ability to drive as required for the role
Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy
Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations
Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels
Benefits
Weekly pay
Retirement savings options
Comprehensive health coverage including medical (with prescription)
Dental
Vision
HSA match
Paid parental leave
Tuition reimbursement
Company
LMCU
You’ll enjoy a rewarding, professional environment where you’ll be encouraged to innovate and excel.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Dann
Chief Financial Officer
Dharmesh Patel
COO - Southwest Florida Region
Recent News
2025-10-09
2025-07-25
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