Apply on Employer Site

Evergreen Goodwill of Northwest Washington · 1 month ago

E-Commerce Customer Service Associate

Seattle, WA

Full-time

Onsite

Entry Level

$20.76/hr - $20.76/hr

1+ years exp

Evergreen Goodwill of Northwest Washington is a nonprofit organization dedicated to helping individuals secure jobs through training and education. The E-Commerce Customer Service Associate will assist the Ecommerce Department by managing customer inquiries, organizing local pick-up operations, and maintaining high customer service ratings.

EducationNon ProfitRetailTraining

Responsibilities

Manage front desk reception and phones, handling customer inquiries

Manage high traffic of incoming customer’s emails, answering questions and distributing to management as appropriate

Maintain department’s ratings of at least 98% by answering customer emails within 24 hours

Organize and facilitate local pick up operations for E-commerce items, including gathering items from the shelf

Control building access for local pickup customers and vendors

Follow up on non-paying customers and issue refunds when needed

Respond to the stores’ inquiries, phone calls and emails

Order supplies and submit the necessary packing slips to the accounting department

Receive and distribute mail

Run weekly reports for management team

Take meeting notes during management team meetings

Keep lobby and reception area clean and organized

Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents

Perform other duties as assigned

Qualification

Customer service experienceE-commerce operationsMicrosoft SuiteTyping skillsTime managementOrganizational skillsProblem solvingWritten communicationVerbal communication

Required

High School diploma or equivalent

Minimum 1 year office experience, including experience in handling multiple phone lines and dealing with multiple requests at one time

Minimum 1 year customer service experience

Demonstrated ability to handle stressful situations with a high degree of diplomacy and tact with a strong customer service focus

Ability to interact with culturally-diverse internal and external customers

Demonstrated ability to handle requests quickly and efficiently and to take initiative in a fast paced environment

Ability to work independently without direct supervision

Familiarity with E-commerce operations and knowledge of eBay other online markets' messaging systems

Proficient in Microsoft Suite (Word, Outlook, Excel)

Ability to learn new software as needed for the position

Typing skills – minimum 45-50 words per minute

Able to safely lift/push/pull up to 40-50 lbs.; reach above head level; full range of body motion with the ability to stoop, bend and squat; grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms, including but not limited to keyboards and calculators

Able to move through a wide variety of physical environments without assistance; including ramps, stairs, small spaces and uneven terrain

Able to use standard office equipment without assistance

Maintain reliable attendance

Written and verbal communication skills

Internal/external customer service skills

Time management and prioritizations skills

Organizational skills

Accuracy and attention to detail

Interpreting data and preparing reports

Problem solving