RemodelBoom ยท 3 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yrRemodelBoom is the #1 revenue-sharing program for home improvement companies, seeking a Customer Success Manager to join their fast-paced team. The role involves facilitating onboarding, building client relationships, and ensuring the success of client campaigns.
Marketing & Advertising
Responsibilities
Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom
Build relationships with our clients and develop deep empathy for their workflows and requirements
Make sure your client's campaigns are all running smoothly and fixing problems independently
Measure and communicate impact through personalized looms and calls with the client
Qualification
Required
A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics
A clear and confident communicator - able to articulate ideas, instructions, and feedback in a way that's easy for others to understand
An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort
A structured thinker - you don't skip steps, you're comfortable working within a repeatable process, and you thrive when operating in a well-defined framework
Organized and excellent with time management - you can juggle multiple priorities without letting details slip, always meeting deadlines and keeping work on track
A team player. You love giving and receiving feedback and learning and growing as a team
Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency
Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom
Build relationships with our clients and develop deep empathy for their workflows and requirements
Make sure your client's campaigns are all running smoothly and fixing problems independently
Measure and communicate impact through personalized looms and calls with the client
Excellent communication skills
You can move, think, act, and learn extremely fast
You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day
Preferred
Experience in customer success management, account management, project management, or operations
Experience working with project management software (example, Asana, monday.com, ClickUp, etc.)
Benefits
Fully remote role
Online games night every Thursday
AirBnB company retreats (Cape Town this year)
Company
RemodelBoom
RemodelBoom is the leading revenue-share program for home improvement companies in the USA, with no upfront costs, retainers, or long-term contracts.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nick Sudhaus
Co-Founder
Company data provided by crunchbase