Murgado Automotive Group · 2 months ago
Service Greeter
Libertyville, IL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrMurgado Automotive Group is seeking a Service Greeter for their Honda Libertyville dealership. The role involves welcoming customers, assisting with service inquiries, and ensuring a positive experience in the service department.
AutomotiveTransportation
Responsibilities
Greet all guests entering the Service Department with a smile promptly upon arrival
Prepare daily comprehensive reports for each appointment, including Key Read, DCS, Consumer Insights, historical CSI surveys, maintenance history, and parts availability
Act as the concierge to all customers, ensuring they are familiar with dealership amenities
Ascertain automotive problems and services by listening to customer descriptions, conducting inspections, taking test drives, and checking vehicle maintenance records
Obtain customer authorization via written approval/signature on all repair orders and procedures while maintaining customer rapport
Utilize a consistent and thorough follow-up process to keep customers updated on vehicle status, confirming contact info at every touch point
Prepare detailed and accurate estimates on the cost of labor and parts using MPI software
Prepare repair orders (RO) by describing symptoms, problems, causes, and repairs, obtaining approval signatures, and entering RO into the service database system
Answer all service calls in a timely manner
Update job knowledge by participating in educational opportunities, reading manufacturer’s publications, and completing required training
Assist the Service and Sales Department with additional duties and tasks as needed
Qualification
Required
High school diploma or GED required
Exceptional interpersonal, written, and oral communication skills
Ability to respond to and meet the needs of a diverse client base
Strong ability to read and comprehend instructions, correspondence, and memos
Ability to speak effectively before groups of customers or employees
Practical understanding to carry out instructions furnished in written, oral, or diagram form
Valid Driver's License required
Preferred
Automotive sales or service experience preferred but not required
Automotive mechanical knowledge preferred but not required
Company
Murgado Automotive Group
Murgado Automotive Group is one of America’s most exciting automotive groups, where you will find an extensive selection of Audi, Alfa Romeo, Bentley, BMW, Buick, Cadillac, Ferrari, GMC, Honda, Infiniti, Mazda, Mercedes-Benz Luxury Pre-Owned, Porsche, Volkswagen & a wide variety of Certified pre-owned vehicles.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Schoonover
Chief Financial Officer
Alex Andreus
Chief Operating Officer
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