Liberty Federal Credit Union · 1 month ago
Card Services Fraud Specialist
Evansville, IN, US
Full-time
Onsite
New Grad, Entry LevelLiberty Federal Credit Union is a full-service credit union seeking a Card Services Fraud Specialist to join their Card Services team. The role involves processing and monitoring debit and credit card fraud, providing outstanding member service, and assisting with various card-related inquiries.
BankingCreditFinancial Services
Responsibilities
Process and monitor debit and credit card fraud
Receive, review, and research fraud/dispute paperwork, including working with merchants and members for resolution
Monitor reports from card processor for new cases
Monitor existing cases and review closing documents provided by card processor
Maintain multiple tracking logs and update as needed
Develop and maintain a working relationship with card processor to ensure cases are completed accurately and efficiently
Communicate with Fraud Coordinator and management regarding suggestions for process improvement
Provide outstanding member service for card services inquiries either by phone or in-person
Assist the credit union staff with various card related inquiries
Process lost/stolen card replacements, transfer points, and perform other service maintenance as needed to assist member’s with fraud/dispute situations
Work on the department’s Saturday schedule on a rotating basis
Assist department with the following daily routines on an as needed basis
Process debit and ATM card applications including both approving and issuance
Perform primary Card Wizard administrative routines
Serve as a backup to the Card Services workgroup phone queue
Assist with tasks within the Card Services department when volume is heavy or for vacation relief
Develop and maintain an understanding of all Card Services products and services
Always be security-minded on address changes and replacement plastic requests
Develop a working knowledge of the credit union's data and word processing systems
Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures
Any other duties assigned by my supervisor or management
Qualification
Required
Excellent member service skills
Professionalism
Confidentiality
Previous experience with debit/credit card dispute and charge back services
Willingness to work Saturdays and evenings when necessary
Benefits
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Company
Liberty Federal Credit Union
About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services.
Founded in 1936
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Veech
SVP of Finance / Chief Financial Officer
Mark Winchester
EVP/CLO of Lending
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