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Four Seasons Hotels and Resorts · 1 day ago

Concierge - San Francisco

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$40.52/hr - $40.52/hr

2+ years exp

Four Seasons Hotels and Resorts is a luxury hotel chain that values exceptional guest experiences. The Concierge at Four Seasons Hotel San Francisco will respond to a variety of guest requests, ensuring maximum customer satisfaction while adhering to hotel policies.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current

Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

Stores and retrieves guest luggage and packages

Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner

Qualification

Hotel concierge experienceMulti-tasking skillsCommunication skillsBilingualHospitality degree

Required

Viable candidates must have a minimum of two years' experience in hotel concierge

Above average communication skills - both written and oral - are required

Ability to quickly and positively establish rapport is required

Must have ability to cope with stress and work in a high volume operation

Above-average multi-tasking skills are required

Preferred

Luxury environment preferred

Candidates with a degree in hospitality, or similar, are preferred

Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration