Fashion Nova · 1 day ago
IT Technician - HQ
Beverly Hills, CA
Full-time
Onsite
Mid Level
3+ years expFashion Nova is the world’s leading trend-to-market fashion and lifestyle brand, known for its innovative social commerce model. As an IT Technician, you will support day-to-day IT operations, provide client-side support, and assist with user onboarding and projects, ensuring efficient service delivery across the enterprise.
E-CommerceFashion
Responsibilities
Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system
Support Zoom Communication services including Zoom Phone, Zoom Rooms, Zoom Softphone and all related presentation AV services
Mobile support including iPhones and tablets
Hardware refreshes for multiple platforms
Proficient in scripting and performing mass deployments (UPDATES AND SECURITY PATCHING)
Document key application functions, admin processes and report on service status
System imaging process to replicate Windows hardware configurations
Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption
Perform ongoing support operations and continuously refine end user documentation
Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterprise
Achieve support SLA’s “Mean Time to Resolve” (MTTR)
Escalate support issues to vendors, follow up and resolve them in a timely manner
Partner with other business functions to evaluate, prioritize and resolve new issues & problem scenarios
Collaborate with other technical and functional teams to document and support business rules, system operating procedures
Help cross train staff and increase productivity through positive reinforcement and hands-on training
Qualification
Required
Three plus years of experience in Computer Science, Engineering or related disciplines or equivalent education experience
System administration in Linux, Microsoft, or other network related fields are a plus
Working knowledge of virtualization, VMWare, or equivalent
Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune & Trend Micro, scripting and automation tools (a Plus)
Speaking and presentation skills to deliver end user training along with support
Experience in both MAC OS and Windows environments
Work experience of the following applications: Google Suite/Workspace, Zoom, AD and Mobility
Understanding of IT Service Management including the ITIL framework
Ability to create effective documents, systems operating procedures & FAQs
Knowledge of systems and networking software, hardware, and networking protocols
Audio Video skills – projection, audio, recording and editing a plus
Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems
BA|BS degree or equivalent work experience
English, additional language(s) an advantage
Schedule of this position: Monday – Friday | Core business hours | Onsite
Benefits
New State-of-the-art HQ located in Beverly Hills
Formalized career paths for continued professional growth
Comprehensive health insurance across Medical, Dental and Vision
401k match, with immediate vesting upon eligibility
Weekly catered lunches & fully-stock kitchen pantry!
Opportunities to travel for trade shows and vendor meetings
Summer Fridays Early Departure
Team bonding events and programs
Attractive employee discounts!
Company
Fashion Nova
Fashion Nova is an online fashion store for women.
1001-5000 employees
H1B Sponsorship
Fashion Nova has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Richard Saghian
Founder and CEO
Recent News
bloomberglaw.com
2026-01-08
2025-11-06
Company data provided by crunchbase