Credit One Bank ยท 3 weeks ago
Technical Writer II
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
3+ years expCredit One Bank is a data-driven financial services company based in Las Vegas. They are seeking a Technical Writer II who will be responsible for documenting processes and procedures, managing documentation requests, and ensuring clear communication across the department.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Working with subject matter experts, leaders, and end-users, document processes and procedures for use by T&F staff that are accurate, concise, and consistent with the style guide
Manage the intake lifecycle for documentation requests from beginning to end. This includes completing needs analysis with stakeholders, facilitating side-by-side demonstrations or other meetings, documenting information, and obtaining approvals
Maintain accurate records of the intake lifecycle and version control for all documentation
Create and deliver communication to audiences at varying organizational levels and of varying size, such as memos or summaries
Summarize and present procedure and process updates to a Change Control audience of leaders
Display excellent organizational skills; be able to manage shifting priorities and perform administrative tasks related to the position (e.g., updating records, coordinating meetings, creating agendas, etc.)
Perform other duties as assigned
Qualification
Required
Bachelor's degree in technical writing, English, communication (or similar discipline) and/or a combination of education and relevant experience
Minimum 3 years of experience in documenting processes and procedures for complex and/or technical processes
Strong technical writing skills, adaptable writing style, and familiarity working with style guides and templates
Intermediate user of Microsoft Word and PowerPoint, and above-average end-user computer skills
Experience managing side-by-side or remote process demonstrations; comfortable recording processes and guiding SMEs to provide necessary details
Strong written and verbal communication skills
Demonstrated experience with working with multiple stakeholders and managing multiple simultaneous projects with deadlines
Ability to work well with minimal supervision
Preferred
5+ years of experience in documenting processes and procedures for complex and/or technical processes
Experience in the financial industry with an understanding of applicable regulations
Familiarity with SharePoint as a knowledge base
Experience with project management platforms, such as Jira, or other ticketing applications
Facilitation: confidence in leading and guiding meetings and discussions around processes
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
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