WVUH Specialty Pharmacy & Home Infusion ยท 3 months ago
Systems Analyst - ServiceNow
Information Technology Center
Full-time
Onsite
Mid Level
4+ years expWest Virginia University Health System is seeking a Systems Analyst specialized in ServiceNow to support the design, implementation, and maintenance of software systems. The role involves troubleshooting system issues, providing end-user training, and managing project coordination to enhance operational efficiency.
Hospital & Health Care
Responsibilities
Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed
Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives
Perform Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement
Perform System Error Corrections and Optimizations: Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions
Perform User Security Management: Apply user security settings to uphold data integrity and optimize access control
Stay Current with Industry Trends and Optimization Techniques: Leverage industry resources (journals, conferences, user groups) to stay updated on vendor offerings, emerging system features, and optimization strategies
Identify opportunities for System Enhancements and Optimization: Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices
Data Import/Export and Basic Reporting: Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization
Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals
Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives
Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture
Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements
Engage in Professional Development: Participate in training and development to enhance skills and stay current in best practices
Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration
Project Planning and Scheduling: Help identify project stakeholders, and help define scope, plan, deliverables, schedule, and milestones
Coordination: Oversee a project, acting as a point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects
Communication: Ensure communication of information within the project. Including facilitation of regular meetings, documentation of meeting notes and action items
Documentation and Reporting: Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates
Risk Management: Identify risks, create risk mitigation plans, and ensure contingency measures are in place
Issue Management: Identify problems in the project and assist in finding solutions to keep the project on track
Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems
Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs
Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency
Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives
Demonstrates consistent commitment to expanding technical knowledge
Utilizes resources such as application community sites, professional networks, and industry tools
Applies learned skills to support tasks and contribute to team objectives
Attends relevant training sessions and workshops
Follows industry news and monitors advanced trends
Recognizes key areas for personal and professional improvement
Actively participates in team discussions and knowledge-sharing activities
Conducts research for projects and contributes to content development
Accepts and incorporates feedback from peers and supervisors
Shares knowledge informally with peers
Collaborates with other teams to gain a better understanding of their processes
Qualification
Required
Bachelor's degree in Computer Science, Information Technology or a related field
Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology
In lieu of a degree, a minimum of four (4) years of relevant experience will be considered
Preferred
Minimum one (1) year relevant experience
Operational experience in applicable business, clinical, payer or web application systems, including workflows, focused on driving efficiency and optimization
Proficiency in systems administration and providing strategic insights and improvements to business operations
Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations
Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance
Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role
Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities
Company
WVUH Specialty Pharmacy & Home Infusion
WVUH Specialty Pharmacy & Home Infusion
51-200 employees
H1B Sponsorship
WVUH Specialty Pharmacy & Home Infusion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (9)
2022 (9)
2021 (7)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase