WeWork · 1 month ago
Customer Experience Associate, Common Desk, Dallas
Dallas, TX United States of America
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrCommon Desk, a WeWork company, focuses on creating workspace communities that foster a sense of belonging. The Customer Experience Associate serves as the first point of contact for prospective members, providing exceptional customer service and engaging in meaningful conversations to assist with membership inquiries and support.
Commercial Real EstateCoworkingFinancial ServicesProperty DevelopmentPropTechReal Estate
Responsibilities
Engage directly with customers who contact us for a variety of topics ranging from information about a monthly membership, event inquiries, conference room rentals, questions about our mobile app, changing monthly payment method, etc. This will be via inbound phone calls, emails, Hubspot chat system, and any future added communication outlets
Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues
Using approved budgets, work alongside location Community teams to surprise, delight, and provide exceptional experiences to tours and prospective members
Operate with understanding, active listening, patience, empathy, and kindness to customers and Common Desk staff alike
Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Many of our staff members have grown into other roles and leadership positions, so having a long-term career focus is ideal
Use our internal software, OfficeRnD, to help answer customer questions—whether it’s processing a payment, determining office space availability, etc— and navigate CRM through Salesforce to log potential leads for our sales team. Being detail-oriented is critical
You will be a self-starter and a curious, thoughtful communicator who leads with a customer-first mentality
You will be known for your uncanny ability to multitask, yet still, perform every assignment with immaculate precision
You will make sure every inquiry is responded to promptly and accurately
You will be solutions-focused and willing to go above and beyond to get the job done
You won’t be a script reader. You will be someone who can engage with our customers on a personal level and think critically and technically to get the customer the correct information, oftentimes while getting creative with solutions
You will operate with ownership, be a self-starter, and have strong attention to detail
You will bring a proven ability to maintain confidentiality and secure sensitive information
You will be flexible and open to new and innovative solutions
You will adhere to the rules, guidelines, and best practices for the community to optimize member experience
You will tie everything you do back to our brand mission and vision
You will attack any task, big or small, with a sense of urgency
You will communicate clearly and effectively to upper management and internal departments
You will be willing to adjust course when presented with appropriate new ideas or objectives
You will maintain company standards and expectations
You will work strategically and make decisions with confidence and tact
You will have a passion and commitment to the business
You will operate with understanding, active listening, patience, empathy, and kindness to customers and Common Desk staff alike
You will have a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow
You will aid in the creation of a collaborative, joy-filled environment amongst our members through events, networking, and personal introductions
Qualification
Required
Energetic, motivated, and confident individual
Passion about the brand and eagerness to share pertinent, up-to-date information
Enthusiastic, professional customer service skills
Comfortable operating independently
Sharp verbal communication skills
Sharp technical skills
Ability to engage in meaningful conversation
Critical thinking skills
Ability to help others through inbound and outbound communication channels
Self-starter and curious, thoughtful communicator
Ability to multitask while performing assignments with precision
Solutions-focused mentality
Ability to engage with customers on a personal level
Strong attention to detail
Proven ability to maintain confidentiality and secure sensitive information
Flexibility and openness to new and innovative solutions
Ability to adhere to rules, guidelines, and best practices
Ability to communicate clearly and effectively to upper management and internal departments
Willingness to adjust course when presented with new ideas or objectives
Passion and commitment to the business
Ability to operate with understanding, active listening, patience, empathy, and kindness
Willingness to learn and operate in a culture of feedback
Ability to create a collaborative, joy-filled environment among members
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
Competitive healthcare benefits
401k plan
Life and AD&D insurance
Company
WeWork
WeWork is a platform for creators that transforms buildings into dynamic environments for creativity, focus, and collaboration.
Founded in 2010
5001-10000 employees
H1B Sponsorship
WeWork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (42)
2022 (21)
2021 (16)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$22.2BKey Investors
SoftBank Vision FundBrookfield Asset ManagementCushman & Wakefield
2024-04-29Post Ipo Equity· $450M
2023-01-03Post Ipo Debt· $250M
2022-05-12Post Ipo Debt· $350M
Leadership Team
John Santora
Chief Executive Officer
Claudio Hidalgo
Regional President LATAM
Recent News
2026-01-13
The Real Deal
2025-12-16
2025-12-02
Company data provided by crunchbase