MedCare Equipment Company, LLC · 1 month ago
Customer Service Associate - Resupply
Greensburg, IN
Full-time
Onsite
New Grad, Entry LevelMedCare Equipment Company, LLC is seeking a Customer Service Associate I – Resupply who is primarily responsible for handling customer orders for durable medical equipment supplies. The role involves providing excellent customer service, processing orders accurately, and resolving customer concerns in a timely manner.
Health CareHospitalMedicalMedical DeviceService Industry
Responsibilities
Professionally handle incoming calls from patients, caregivers, and providers. Gather all required data, carefully take orders, assist with any inquiries, and provide excellent customer service
Validate patient details and enter all information and documentation into the system accurately
Obtains all appropriate documentation from patient and referral sources including script, PARs, Face to Face notes (F2F) and WOPD prior to dispensing orders. Reaches out to the appropriate party if documentation or information is missing
Contact patient after receipt of order to verify demographics and insurance coverage. Make edits and adjustments to insurance information according to MedCare’s processes. Follows-up with patient or referral source as needed
Communicate financial responsibility to patients and family. Process payments and co-pays via credit/debit card or e-check prior to releasing an order
Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. If unable to resolve, document it for escalation to the person or department best suited to handle
Works open to do and task list when assigned. Completes tasks in a timely manner
Cross-train within the department and be willing to take on a variety of tasks to support the entire department
All other duties as assigned
Qualification
Required
High School Diploma or GED
Demonstrated PC skills with proven data entry experience
Proficient in MS Office, especially Word and Excel
Strong organizational and time management skills
Sitting for extended periods of time
Manual dexterity for typing and writing
Ability to read small print and view a computer screen for prolonged periods
Ability to lift, push, pull, or carry objects up to 20 pounds
Able to wear over-ear headsets for majority of workday
Preferred
Previous experience in healthcare or durable medical equipment and supplies preferred
Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR's to expedite order processing preferred
Company
MedCare Equipment Company, LLC
MedCare Equipment Company, LLC is a hospital & health care company based out of 115 Equity Dr, Greensburg, PA, United States.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patricia Mastandrea
Chief Executive Officer
Company data provided by crunchbase