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Concentrix · 1 month ago

Customer Service Representative- Auto Financial (Bilingual: French/English) - On-Site

CAN Hamilton

Full-time

Onsite

Entry Level

$23/hr - $23/hr

2+ years exp

Concentrix is a global organization known for its inclusive culture and commitment to employee growth. They are seeking a Bilingual Customer Service Representative to provide exceptional service to customers and dealers, handling inquiries and complaints while promoting brand loyalty.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Handle inbound customer inquiries and document all interactions accurately

Analyzing financial documents from clients to help in solutioning an end resolution with a focus on first call resolution

Managing client portfolios by making sure that all of their information is accurate and updated

Respond to escalated inquiries, ensuring timely resolutions, and supporting our clients through the process

Preparing and interpreting our clients financial documents and educated our clients

Handling customer financial inquiries regarding their loan status, buyout amounts, while educating our customers

Utilize standardized communication processes to enhance customer experiences and brand loyalty

Draft, review, and respond to emails promptly while maintaining professional communication standards

Foster relationships with customers, and our elite client, while promoting a culture of trust and satisfaction

Maintain a positive outlook in all customer interactions, ensuring a high level of service for our customers and dealers

Qualification

Customer service experienceBilingual French/EnglishAutomotive industry knowledgeFinancial services experienceMathematics backgroundComputer proficiencyProblem-solvingAttention to detailTeamworkCommunication skills

Required

Minimum 18 years of age with a High School Diploma or GED

At least 2-3 years of customer service experience; automotive industry/ financial services experience is preferred

Strong mathematics background, and ability to navigate financial documentation

Strong computer proficiency with the ability to navigate multiple applications

Excellent written and verbal communication skills in both French and English to effectively engage with customers

A passion for the automotive industry with a propensity for problem-solving, while always maintaining a pleasant and professional manner

Ability to work both independently and within a team, demonstrating patience, attention to detail, all while a focus on multi-task efficiency

Preferred

Automotive industry/ financial services experience

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

Registered retirement savings plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

A range of other perks and benefits