Gardner-Webb University · 2 months ago
Director or Assistant Director of Enrollment Operations
Boiling Springs, NC, US
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
2+ years expGardner-Webb University is a private Christian institution located in Boiling Springs, North Carolina. The Director/Assistant Director of Enrollment Operations oversees the accuracy and integrity of admissions and enrollment records, providing advanced CRM support and optimizing recruitment workflows to achieve enrollment goals.
Higher Education
Responsibilities
Create, execute, and maintain student records in Slate for inquiries, applicants, and enrolled students
Oversee day-to-day Slate operations including forms, events, rules, workflows, retention policies, and resource optimization
Review and optimize CRM processes and backend operations; suggest enhancements for efficiency and data quality
Manage and maintain student records in Slate CRM and Banner
Ensure Slate data maintains integrity and integrates cleanly into Banner; serve as the primary point of contact for data needs across University offices
Work closely with Technology Services and other possible external partners to maintain and enhance connections between Slate and Banner
Stay current on Slate functionality, updates, and best practices; attend trainings, webinars, and professional development workshops
Lead data-focused Slate projects using Configurable Joins, source formats, scheduled exports, and other advanced Slate tools
Design, build, and maintain Slate portals to support applicants, staff, and campus users
Research, develop, and maintain Slate integrations with internal systems and external partners
Develop and maintain queries, dashboards, and reports to support admissions goals, track student populations, and inform decision-making
Create and maintain automated workflows, communications, and letters in the CRM to support recruitment and yield initiatives
Ensure data governance standards, downstream system impacts, and reporting accuracy are upheld in all Slate processes
Qualification
Required
Bachelor's degree required; a combination of education and experience may be considered
Proficiency with CRM systems, Slate preferred
Experience with Banner, Microsoft Word, Excel, Outlook, and document-imaging systems (e.g., AppXtender)
Minimum 2 years of Slate CRM administration experience preferred (experience as a Slate Captain is a plus)
Working knowledge of database structure, data integrity, and CRM–ERP integrations
Strong analytical skills with the ability to collect, organize, and analyze detailed information accurately
Ability to work independently or collaboratively, manage multiple projects, and thrive in a fast-paced environment
He/she should possess strong oral and written communication skills
Individual must have the ability and be licensed to operate a motor vehicle
Must be able to lift and transport up to 50 pounds
Preferred
Experience with SQL, JavaScript, HTML, CSS, or other scripting languages preferred
Company
Gardner-Webb University
Located in the North Carolina foothills, Gardner-Webb University is a private, Christian, liberal arts university that prepares students to become critical thinkers, leaders and servants in the global community.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Eury
Owner and CEO Eury Consulting Services, Inc.
Company data provided by crunchbase