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Concentrix · 1 month ago

Customer Service Representative (Bilingual: French/English) Remote

United States

Full-time

Remote

Entry Level

$17.50/hr - $22.19/hr

1+ years exp

Concentrix is a global organization known for its inclusive culture and commitment to employee growth. They are seeking a Customer Service Representative who will provide customer service support and resolve routine problems via calls and the internet, while working from home.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Provide inbound customer support using a call flow guide in the customer’s preferred language (French or English)

Help customers resolve basic technical issues

Track, document, and retrieve information in databases

Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred

Offer additional products and/or services

Deliver expert customer experiences…with a smile

Qualification

Bilingual French/EnglishCustomer service experienceComputer skillsMulti-taskingEagerness to learn

Required

The ability to speak fluent French and English

1+ year of customer service experience

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Strong computer navigation skills and PC knowledge

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

A desktop or laptop to complete PC and internet testing

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Preferred

Familiarity with iOS and/or MacOS, or comparable technology

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

Registered retirement savings plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more