Coast360 Federal Credit Union · 5 months ago
Member Business Relations Specialist
Tamuning, GU, USA
Full-time
Onsite
Entry, Mid Level
2+ years expCoast360 Federal Credit Union is a financial institution seeking a Member Business Relations Specialist to provide a variety of member service functions. The role involves servicing and supporting member businesses with operational duties, managing inquiries, and ensuring compliance with financial procedures.
CreditFinancial ServicesProfessional Services
Responsibilities
Pro-actively develops and maintains a detailed understanding of member businesses and needs and actively offering the Credit Union’s full range of business services to meet the identified needs
Receives and processes all member business inquiries and applications for online banking services including electronic payment and merchant services
Analyzes credit reports, financial statements, and other related documents for member business electronic merchant services requests
Ensures member business files and agreements contain appropriate documents with appropriate signatures, dates, and other relevant data
Updates and maintains new and existing member business files for the credit union on a regular basis
Performs credit reviews for all member businesses requesting merchant and/or online banking services with access to electronic payment systems; i.e. wire transfers and ACH services
Works closely with the Member Business Credit team to coordinate credit reviews and ensure requests are actively addressed and overall expectations are appropriately managed
Collaborates and works closely with the Contact Center management team in support of online banking initiatives related to the business platform
Maintains monthly member business activity reports
Reviews daily negative share account reports and collects on negative share accounts, returned deposit items or other member business related returns including returned mail and notices
Prepares assigned daily, weekly and monthly center operational reports
Participates in the development and/or updates of Retail Service Department standard operating procedures as assigned
Participates in assigned Retail Service Department projects for the division
Process and review merchant services application
Reconciles monthly OLB ACH billing
Reconciles quarterly merchant services commissions
Credit review for merchant services
Credit review for online banking for ACH and Wire
Processes Member Business Line of Credit drawdown requests
Boards and funds new Member Business Loans
Establishes the Collateral Manager for Member Business Loans
Conducts periodic outreach efforts to businesses for business development and portfolio growth
Conducts training for Retail Service Department staff as assigned and in line with the overall Operations Training Plans
Works closely with the Member Education Coordinator in the planning and coordination of Member Business Educational Workshops as required
Performs due diligence and prepares BSA-related correspondence to assist with Compliance’s review
Performs other duties as may be assigned from time to time
Qualification
Required
A high school diploma or general equivalency diploma (GED) is required
Two to three years related progressive experience in member/customer service and cash handling in a full service financial institution, or any equivalent combination of formal training and/or experience which provide the necessary knowledge, skills, and abilities thereof
Ability to read and interpret forms, savings account and loan account entries and transactions, as well as general banking documents such as operating and maintenance instructions, and procedure manuals
Ability to write routine reports and construct basic correspondence to communicate account information to members
Ability to speak effectively by telephone with members or other employees
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentages
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Notary Public Certification
Knowledge in the operation of the credit union's electronic data processing system as applicable to the member service function; input, output, account summary, member record maintenance, balancing function, and related functions
Ability to operate standard office equipment and tools such as postage machine, fax machine, telephones, photocopier, typewriter, and utilize appropriate versions of current computer software (e.g., Microsoft Office)
Company
Coast360 Federal Credit Union
Coast360 Federal Credit Union is a banking and financial services company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lerissa M. Garcia, CPA
Chief Financial Officer
Cathy Champaco
Chief Lending Officer
Company data provided by crunchbase