Mursion · 2 months ago
Customer Success Manager, Growth and Expansion
United States
Full-time
Remote
Mid LevelMursion is on a mission to transform how people learn and grow through immersive simulation and coaching experiences. They are seeking a proactive Customer Success Manager to nurture relationships with existing clients, ensuring meaningful outcomes and driving adoption, retention, and expansion of their solutions.
Artificial Intelligence (AI)Augmented RealityCorporate TrainingHuman ResourcesVirtual Reality
Responsibilities
Serve as the primary post-sale point of contact, ensuring customer goals are met through effective onboarding, adoption, and renewal
Build strong, trusted relationships across your portfolio, from daily champions to executive sponsors
Conduct structured QBRs to align on outcomes, demonstrate ROI, and secure renewals
Develop and execute strategic account plans, aligning Mursion’s solutions with customer goals, identify key stakeholders, adoption milestones, and expansion opportunities
Identify and build relationships with executive buyers to facilitate strategic conversations and align on business outcomes
Partner with Product, Sales, and Marketing to connect customer needs
Drive product adoption, usage, and value realization to improve customer retention (GRR) and identify expansion (ARR) opportunities
Proactively manage customer health, identifying and mitigating risks to prevent contraction or churn
Identify and execute upsell and cross-sell opportunities to expand partnerships
Contribute to the development of scalable processes, playbooks, and customer lifecycle frameworks
Pilot and refine new processes that support the company’s growth
Maintain accurate records in HubSpot, ensuring data integrity and accurate forecasting
Qualification
Required
Experience in customer success, account management, or related field
Strong interpersonal and relationship-building skills
Ability to conduct structured QBRs and demonstrate ROI
Experience in developing and executing strategic account plans
Ability to identify and build relationships with executive buyers
Experience in driving product adoption and usage
Proactive management of customer health and risk mitigation
Experience in identifying and executing upsell and cross-sell opportunities
Ability to contribute to the development of scalable processes and playbooks
Experience with CRM tools, preferably HubSpot
Strong analytical skills to measure success through GRR, customer health scores, and ARR growth
Company
Mursion
Mursion provides immersive simulated practice for essential skills in the workplace powered by humans and assisted by AI.
Founded in 2014
51-200 employees
H1B Sponsorship
Mursion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$40.05MKey Investors
Leeds IlluminateNew Markets Venture Partners
2022-10-14Series Unknown· $5M
2020-11-30Series B· $20M
2019-03-26Series A· $8M
Leadership Team
Mark Atkinson
Co-Founder and Chief Executive Officer
Recent News
2025-02-08
2024-06-04
Company data provided by crunchbase