株式会社LegalOn Technologies · 1 month ago
Legal Customer Success Manager - Governance product (Fides)
United States
Full-time
Hybrid
Entry, Mid Level
$110K/yr - $135K/yr
1+ years expLegalOn Technologies is a global leader in Legal and Governance AI, expanding their Governance sales team in the US. The role of Customer Success Manager involves leading onboarding for new clients, ensuring successful adoption of the Fides platform, and collaborating with various teams to enhance client experiences and relationships.
Artificial Intelligence (AI)LegalLegal TechNatural Language ProcessingSoftwareTask Management
Responsibilities
Serve as a knowledgeable point of contact for clients on corporate law and governance workflows
Interpret and extract legally relevant data from complex corporate documents and map it accurately into the Fides platform
Provide legally informed guidance that builds client trust and supports long-term partnership
Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation
Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption
Identify governance requirements and ensure the solution configuration aligns with each client’s corporate structure
Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution
Drive product usage, deepen engagement, and promote best practices to maximize client value
Organize webinars, workshops, and training sessions to educate client teams and strengthen retention
Identify upsell opportunities within existing accounts and partner with Sales where needed to expand usage or introduce additional services
Maintain accurate client data, track success metrics (OKRs, KPIs), and contribute strategic insights to Customer Success leadership
Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance
Partner with Sales, Implementation, and Support teams to ensure unified, high-quality client outcomes
Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems
Qualification
Required
Licensed attorney in one or more US jurisdiction
Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks
Ability to interpret complex corporate structures and translate them into scalable workflows within the platform
1 to 2 years of experience in a fast-paced environment such as BigLaw, Big Four, financial institutions, or a related field
Experience working directly with clients; LegalTech or SaaS experience is a strong plus
Strong project management skills with the ability to manage multiple onboardings and client relationships in parallel
Excellent communication skills with the ability to explain legal concepts clearly and deliver actionable guidance
Creative, analytical mindset with comfort using metrics, data, and structured processes to drive success
Technical aptitude, familiarity with automation tools, and a continuous improvement mindset
Benefits
Comprehensive health, dental, and vision insurance
Generous PTO
401K plan
Flexible working arrangements
Opportunity for advancement as part of fast-growing global team
Company
株式会社LegalOn Technologies
〒150-6219 東京都渋谷区桜丘町1-1 渋谷サクラステージSHIBUYAタワー19F
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$200.34MKey Investors
Goldman Sachs Growth EquitySoftBank Vision FundWorld Innovation Lab
2025-07-24Series E· $50M
2022-06-23Series D· $101.61M
2021-02-17Series C· $25.51M
Leadership Team
Takashi Kawato
Executive Officer, Chief Revenue Strategy Officer
Recent News
LegalTech Breakthrough
2025-11-14
2025-11-05
Company data provided by crunchbase