Apply on Employer Site

Spectrum · 2 days ago

Customer Service Representative - Internet/Voice

St. Petersburg, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a large organization that provides superior communication and entertainment products for residential and business customers. As a Customer Service Representative, you will connect with customers, troubleshoot technical issues, and provide billing support to enhance customer satisfaction.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers

Provide customer support by phone

Troubleshoot internet and phone technical issues

Handle basic billing inquiries and payments

Qualification

Customer service experienceTechnical support experienceMS OfficeComputer skillsOrganizationMulti-taskingResilientCommunicationTime managementProblem-solving

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred

6+ months of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

MS Office

computer skills

typing

Communication

organization

time management

customer service

Dependable

problem-solving

professional

positive

proactive

multi-tasking

resilient

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees