Emich Automotive · 1 month ago
Automotive Service Writer
Lakewood, CO
Full-time
Onsite
Mid Level
$50K/yr - $120K/yrEmich Automotive is seeking a motivated and customer-focused Service Writer to join their team at Emich Chevrolet. The role involves acting as the liaison between customers and service technicians, providing accurate estimates, and ensuring quality control throughout the repair process.
AutomotiveCustomer ServiceRetail
Responsibilities
Greet customers promptly and professionally, listening carefully to their concerns and service needs
Write accurate service orders by documenting vehicle issues, recommended repairs, and estimated costs
Communicate clearly with customers about repair timelines, costs, and updates throughout the service process
Build strong customer relationships to increase satisfaction, trust, and repeat business
Uphold company standards for ethical business practices, professional image, and customer service excellence
Monitor the progress of each vehicle in the shop, ensuring timely completion and quality workmanship
Collaborate with technicians to manage workflow, parts ordering, and job efficiency
Oversee and participate in quality control checks before vehicles are returned to customers
Assist in developing and documenting standard operating procedures to improve service department efficiency
Promote retail service specials and execute sales initiatives to maximize profitability
Qualification
Required
High school diploma or equivalent required; post-secondary training in automotive service preferred
Valid driver's license with a clean driving record (commercial license a plus)
Proven experience as an automotive service advisor or service writer
Accredited training in customer satisfaction, service advisor skills, and quality control is highly desirable
Strong communication and interpersonal skills with the ability to explain technical information in simple terms
Ability to multitask and remain organized in a fast-paced environment
Proficient in computer systems and business machines (service management software experience preferred)
Ability to read, write, and speak English fluently. (bi-lingual is a PLUS)
Detail-oriented with strong problem-solving skills and the ability to work independently or as part of a team
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Holiday Bonus Club
Company
Emich Automotive
Emich Automotive consists of four car dealerships in the Denver metro area: Emich Volkswagen, Emich Chevrolet, Emich Kia, and Emich Volkswagen of Boulder.
Founded in 1922
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase