Credit One Bank · 1 month ago
Telephone Support - Operations Representative II
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expCredit One Bank is a data-driven financial services company based in Las Vegas, offering a spectrum of credit card products. The Operations Representative II will ensure customer service employees provide professional assistance to applicants and cardholders while handling escalated issues and maintaining a positive demeanor.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Demonstrate an excellent understanding of all types of functions worked within customer service
Excellent written and verbal communication skills
Maintain a positive and professional demeanor towards internal and external customers
Successfully navigate through FDR (BS, CIS, CMM, etc.) and CAS systems
Handle all CS call types including escalated ones
Demonstrate a thorough comprehension of all client related products (both current and forthcoming)
Process and/or provide guidance for monetary and non-monetary adjustments when required
Analyze account holder questions and ensure the bank is providing clear and concise answers whenever possible
Research cardholder records when necessary to resolve all outstanding issues
Review letter quality for grammar and ensure all cardholder questions have been addressed
Review outsource agency's performance to ensure a high level of quality output
Support outsource agencies by telephone, e-mail, and by processing Online Research Requests (ORR’s)
Complete relevant forms promptly and accurately
Meet and discuss findings/opportunities with reporting supervisor
Administer coaching/exception within customer service policy
Observe and ensure adherence to all of the department’s policies and procedures
Develop and implement staff and process improvements
Attend weekly calibrations
Analyze and write Presidential cases
Perform quality review of cases and issues processed within the unit
Follow-up on all pending research issues
Assist staff through coaching with various functions
Review forms, logs, and journals prior to routing to another department or team
Ability to be self-sufficient and/or work as a team
Perform other duties as assigned
Qualification
Required
Two (2) or more years of customer service-related experience
Excellent written and verbal communication skills, as well as reading and comprehension skills, are required
Great computer skills, with intermediate knowledge of Microsoft Office required
Ability to prioritize assignments and follow up with delegating responsibilities essential
Preferred
Excellent working knowledge of FDR, CAS, Retrievals, credit bureau reports, cardholder account maintenance, online fee adjustment and PPS preferred
Bilingual English & Spanish a plus
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
Company data provided by crunchbase