Swickard Auto Group · 1 month ago
Mercedes-Benz Warranty Claims Administrator
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expSwickard Auto Group is seeking a skilled and dedicated professional to join their Aftermarket Claims team as a Warranty Claims Administrator. This role involves assisting with warranty claims and mechanical breakdowns while providing exceptional service to clients and team members.
AutomotiveConsumer GoodsSales
Responsibilities
Claims Review and Authorization: Evaluate and authorize mechanical claims in accordance with contract guidelines
Utilize tools such as Mitchell1 or Alldata to obtain accurate labor times for repairs
Provide clear, professional communication to customers via phone, email, and text. Maintain strong relationships with internal and external stakeholders
Use multiple software programs to process claims, review labor times, and analyze related documents
Stay informed about claims developments, coverage standards, and market trends
Participate in department roundtables and occasional presentations
Accurately document all claim activities in the management system
Provide regular claim status reports and review trends with management team
Conduct conference calls with external and internal customers to address disputes
Ensure policyholder concerns are resolved efficiently
Qualification
Required
2+ years of Mercedes-Benz Warranty Administration experience required
Demonstrates a high 'HQ' (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
Education: High school diploma or GED required; technical training or a bachelor's degree is a plus
Experience: Hands-on automotive repair or equivalent technical experience preferred
Strong understanding of automotive technology and diagnostics
Exceptional verbal and written communication abilities
Proficiency in Microsoft Office and claims management software
Excellent organizational skills and attention to detail
Ability to handle high call volumes while prioritizing and multitasking
Strong customer service skills, including conflict resolution and negotiation
Preferred
Background in a repair shop or dealership as a service advisor, shop foreman or warranty administrator is advantageous
Benefits
Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
Positive Culture - Be part of a supportive and collaborative team.
Growth Opportunities - Opportunities for continued personal and professional growth.
Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
Company
Swickard Auto Group
Swickard Auto Group is a car dealership that provides sales services for new as well as preowned cars, and car services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-09-25
2025-09-25
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