Lake Lucerne Lifestyle Dentistry · 1 month ago
Dental Front Desk Administrator
Orlando, FL
Full-time
Onsite
New Grad, Entry LevelLake Lucerne Lifestyle Dentistry is seeking a Dental Front Desk Administrator to manage patient flow and handle inbound calls. The role involves scheduling consultations, managing leads, and ensuring excellent patient communication throughout the process.
DentalHealth CareMedical
Responsibilities
Schedule and confirm attendance of existing patients, as well as prospective patients for in-office consultations
Handle a high volume of inbound leads daily, liaising the with Treatment Coordinator to ensure timely follow-ups
Screen calls to qualify new patients and ensure "match" (know what questions to ask, and what answers to give)
Address obstacles that may prevent bookings such as scheduling conflicts, finances, fear, and work to resolve them
Jot call notes in Dentrix on patient conversations and liaise internally to ensure seamless hand-offs with assistants, practitioners
Fill vacancies by reaching out to patients who require scheduling, by text, email, or other methods
Review the schedule at day's end, to identify any patients requiring further assistance for the next day's action plan
Prepare day-end production reports for Management
Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management
Prioritize the patient’s experience and ensure clear communication, empathy, and a helpful attitude throughout the process
Qualification
Required
Prior phone sales, and/or In-person direct sales experience (preferably in dentistry)
Basic tech literacy with dental systems is a must (Dentrix, NexHealth)
Excellent written and verbal communication skills
Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks
Ability to work up to 40 hours a week. Monday - Friday from 8 am to 5 pm (occassional overtime may be required)
Benefits
401(k)
401(k) matching
Bonus based on performance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Company
Lake Lucerne Lifestyle Dentistry
At Lake Lucerne Lifestyle Dentistry we deliver Orlando's finest cosmetic and implant dentistry since 2015.
Founded in 1974
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Madeline Maldonado
Co-Founder
Company data provided by crunchbase