Exact IT Consulting ยท 1 month ago
Tier 1 Helpdesk Support
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelExact IT Consulting is seeking a Tier 1 Helpdesk Support Technician to assist clients with technical issues. The role involves providing technical assistance, resolving issues through various communication methods, and recommending improvements to hardware and software.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions
Qualification
Required
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Company
Exact IT Consulting
Exact IT Consulting is a premier provider of IT services for organizations in the midwest, including Indiana, Illinois, Kentucky, and more.
Founded in 2012
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase