CNH · 1 month ago
Customer Quality Manager - Precision Technology
New Holland, PA
Full-time
Hybrid
Senior Level, Lead/Staff
$134K/yr - $196K/yr
10+ years expCNH is a leader in agriculture and construction, innovating to enhance customer efficiency and success. The role involves managing customer quality experience and solutions for Precision Technology products, leading a team to address product quality issues and improve customer satisfaction.
IndustrialMachinery ManufacturingManufacturing
No H1B
Responsibilities
Develop and grow North America field quality and customer experience team
Eliminate inefficiency and bureaucracy in problem solving process to quickly provide customers with robust solutions
Reduce the time to identify current product issues and improve root cause analysis to support reduction in time to fix and improve solution effectiveness
Manage the identification and validation of field containment actions for key product issues
Understand local market requirements and provide the Voice of the Customer to correctly prioritize field Quality & Reliability issues during Early Warning and Current Product Management (CPM) activities
PIP (Product Improvement Program) Management - identification and proposal for region management financial approval, reducing cycle time from submission to dealer release
Implement strategic field actions and product improvements tied to Net Promoter Scoring on key product lines
Analyze and manage Quality-focused Customer Survey Red Alerts and necessary follow-up
Responsible for Product Quality results on Dealer Satisfaction Survey and execution of internal and external actions intended to address Dealer Satisfaction issues, and promote improved satisfaction across network
Track and manage Warranty KPI ($ACPU and CORF F/100) and implement actions to achieve improvements in both aligned with budget and multi-year strategic business plans
OK to Sell approval for new products launched into the region
Region management of Early Warning activities for New Product Launches - validation, concern resolution
Responsible for management, interaction and regular communication with the Region Brand organizations (Case IH and New Holland Field Service Teams, Dealer Advisory Councils, etc) on Top Product Issues & CPM worklists
Manage the voice and promotion of the company’s customer driven image in all Service Communication to boost dealer engagement and partnership, customer satisfaction and brand loyalty
Qualification
Required
Bachelor's degree in relevant discipline
Minimum 10 years of relevant experience
Preferred
Proficiency in MS Excel and SAP ERP (FI-CO)
Business Intelligence and or Statistics experience (Cognos, Qlik, Access) is a plus
Benefits
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off
Company
CNH
CNH ( NYSE: CNH ) is a world-class equipment, technology and services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.31BKey Investors
Advanced Propulsion Centre UK
2025-11-20Post Ipo Debt· $577.02M
2025-08-27Post Ipo Debt· $581.53M
2025-06-02Post Ipo Debt· $364.53M
Leadership Team
Jose Heitor Nogueira
CFO Agriculture Segment - North America
Mike Lexa
Chief Information Security Officer, Global Vice President
Recent News
2026-01-16
MarketScreener
2026-01-03
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