NYC Department of Health and Mental Hygiene · 1 month ago
Help Desk Associate
All, MO
Full-time
Onsite
Entry Level
1+ years expThe NYC Department of Health and Mental Hygiene is dedicated to protecting and improving the health of NYC residents. The Help Desk Associate will provide support to Early Intervention providers by monitoring evaluations, consulting with borough offices, and providing technical assistance to users.
Health Care
Responsibilities
Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow
Complete data entry activities for the timely submission of case information into appropriate program databases
Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities
Research and resolve billing issues using the program database and other available resources
Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes
Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database
Complete special projects as assigned
Qualification
Required
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Preferred
Baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above or - High School graduation or equivalent with six years of experience in community work or community centered activities in area related to the duties described above or - Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above
Excellent telephone, computer and writing skills
Possess good communication, organizational skills the ability to work under pressure and meet deadlines is a plus
Accurately type 45 wpm
Proficient in Microsoft Office: Excel, Word, Outlook
Benefits
A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
A public sector defined benefit pension plan with steady monthly payments in retirement.
A tax-deferred savings program
A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Company
NYC Department of Health and Mental Hygiene
NYC Department of Health and Mental Hygiene is a Hospital & Health Care company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jose Ortiz
Chief Technology Officer
Aaron Anderson
CFO/Deputy Commissioner
Recent News
Crain's New York Business
2025-07-24
Healthcare IT News
2025-03-25
Healthcare IT News
2025-03-01
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