NYC Department of Social Services · 1 month ago
EXECUTIVE DIRECTOR OF ENFORCEMENT OPERATIONS
Manhattan, NY
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expNYC Department of Social Services is responsible for ensuring that children are financially supported by both parents. The Executive Director of Enforcement Operations will oversee various units within the Office of Child Support Services, ensuring compliance with enforcement measures and due process rights for noncustodial parents.
ConsultingGovernmentNon ProfitSocial
No H1B
U.S. Citizen Only
Responsibilities
Manage all administrative child support enforcement measures, including Income Withholding Orders, Medical Executions, Bank Liens, Credit Reporting, Federal and State Tax Intercept, DMV License Suspension, Passport Denial, and Professional License denials are properly implemented and enforced. Ensure that noncustodial parents subject to enforcement are provided due process rights and those rights are appropriately adjudicated before such measures are implemented. Promptly evaluate and prepare recommendations to senior management on cases requiring time sensitive decision-making
Oversee implementation of judicial enforcement remedies when administrative enforcement measures fail. Develop investigative techniques and strategies for particularly difficult cases in an attempt to develop cases against respondents who intentionally avoid paying their court ordered child support
Establish goals and measures for assessing accomplishments in conjunction with senior management and identify obstacles to their achievement. Direct and monitor ongoing operations to ensure that program and management goals are met. Conducts ongoing review of program operations to ensure the most efficient and effective processing of cases are implemented
Direct the daily operational activities of enforcement caseworkers, supervisors and directors charged with the responsibility of ensuring employer compliance to secure payments for current and/or overdue child support that are garnished from the non-custodial parent’s wages or other income in the form of an income withholding orders
Direct and oversee the revision and development of new procedures and processes as operational or policy changes require; implements procedures to ensure accountability for activities and performance
Provides senior management oversight/direction for the Enforcement Operations Division by providing supervision, direction and guidance to subordinate staff. Plan and organize related tasks and duties, including evaluations and disciplinary responsibilities within the Enforcement Operations Division
Build relationships with personnel from NYS Family Court, NYC Corporation Counsel, District Attorney’s Offices, the US Attorneys’ Offices and other prosecutorial and governmental agencies. Attends meetings with State and Federal Agencies and/or representatives to develop strategies for legislative assistance and to review internal audits of child support collections
Exercise overall responsibility for confidential personnel matters, including the hiring and disciplinary process. Work collaboratively with OCSS’ Human Resources (HRS) to address and identify solutions to personnel challenges
Qualification
Required
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level
Education and/or experience equivalent to '1' above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in '1' above
A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience
Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in '2(A)' above for each year of experience up to a maximum of three years
A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience
However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in '1' above
Preferred
Knowledge of human services programs, and child support in particular or family law
Knowledge of Family Court Act (FCA), Social Services Law (SSL), Civil Practice Law and Rules (CPLR) and the Penal Law (PL) a PLUS
Management experience in the fields of child support, law, or investigations
Experience reviewing, applying and making case determinations based on regulations and procedures
Strong investigatory and analytical skills
Strong verbal and written communication skills
Ability to work independently and collaboratively to carry out complex assignments in a fast-paced, demanding work environment, and to adapt to changing priorities
Strong supervisory skills and experience evaluating work performance and providing corrective feedback
Ability to create and promote a cooperative work environment and to lead teams to accomplish goals
Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse work environment
Proficiency in Microsoft Office products
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
Recent News
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