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TheKey · 1 week ago

Administrator / Supervisor of Clinical Services

Glastonbury, CT

Full-time

Onsite

Mid, Senior Level

1+ years exp

TheKey is a company dedicated to providing comprehensive, concierge-based care for clients aging at home. They are seeking an Administrator / Supervisor of Clinical Services to oversee agency operations, ensure quality clinical services, and manage human resources and staff development. The role involves maintaining regulatory compliance and promoting a culture of collaboration and continuous improvement.

Elder CareHealth CareHome ServicesNursing and Residential Care

Responsibilities

Interpret and execute policies established by the governing authority to ensure consistent operations and compliance with all federal, state, and local regulations

Organize and direct daily agency operations, including clinical and administrative activities

Plan, implement, and evaluate agency programs to meet the medical, nursing, rehabilitative, and social needs of clients

Develop and maintain the agency’s budget in collaboration with the governing authority, ensuring efficient use of resources

Oversee the maintenance of medical and administrative records to ensure regulatory compliance and accuracy

Serve as the primary liaison between the governing authority, professional advisory committee, and agency personnel

Maintain accurate and current public information and coordinate community and referral relationships

Develop a written plan for delegation of administrative duties to ensure operational continuity in the Administrator’s absence

Assume primary authority and responsibility for ensuring the quality and coordination of all clinical services provided by the agency

Supervise, evaluate, and mentor clinical personnel to ensure safe, effective, and compliant delivery of care

Conduct clinical competence evaluations for nursing staff and oversee evaluation of direct care personnel

Participate in the development, implementation, and review of agency policies, procedures, and standards of care

Monitor and review clinical documentation and care planning to ensure regulatory compliance and quality outcomes

Collaborate with interdisciplinary teams, including participation in case conferences, care planning, and performance evaluations

Participate in the agency’s Quality Assurance and Performance Improvement (QAPI) program to promote ongoing service excellence

Ensure compliance with all applicable Connecticut Department of Public Health and Public Health Code requirements

Ensure the employment of qualified personnel and oversee recruitment, onboarding, and performance management processes

Conduct regular performance evaluations and address performance deficiencies through coaching and corrective action when necessary

Provide structured orientation, in-service education, and ongoing professional development opportunities for all staff

Promote a culture of collaboration, accountability, and continuous improvement across all levels of staff

Qualification

Connecticut RN licenseSupervisory experienceClinical assessmentBudgetingPolicy developmentQuality improvementStaff supervisionTeam developmentLeadership skillsCommunication skillsInterpersonal skillsOrganizational abilitiesConflict resolution

Required

Master's degree in nursing with an active Connecticut RN license and at least 1 year of supervisory or administrative experience in a health care setting involving care of the sick

Master's degree in public health or administration (with concentration in health services administration) and 1 year of supervisory or administrative experience in a health care setting involving care of the sick

Bachelor's degree in nursing with an active Connecticut RN license and at least 2 years of supervisory or administrative experience

Bachelor's degree in administration with a concentration in health services administration and 2 years of supervisory or administrative experience

A licensed physician in the State of Connecticut with at least 1 year of supervisory or administrative experience in a health care facility

Continuous employment as an administrator of a Connecticut home health care agency as of January 1, 1981 (meeting applicable grandfathering provisions)

Master's degree in nursing or public health plus 1 year of full-time clinical experience in home health or community health involving care of the sick at home

Bachelor's degree in nursing plus 3 years of full-time clinical experience, including 1 year in home health or community health

Diploma or associate degree in nursing plus 3 years of full-time clinical experience in the past 5 years, including 1 year in home health, and certification in community health nursing or completion of 6 credits in community health theory or healthcare management within the past 2 years

Continuous employment as Supervisor of Clinical Services in a Connecticut licensed home health agency since before January 1, 1979

Comprehensive knowledge of Connecticut home health care regulations and compliance requirements

Demonstrated leadership, communication, and interpersonal skills with a people-first management approach

Strong organizational and administrative abilities, including budgeting, policy development, and performance management

Proficiency in clinical assessment, care coordination, and documentation review

Ability to evaluate outcomes, manage projects, and implement quality improvement initiatives

Skilled in staff supervision, conflict resolution, and team development

Commitment to ethical leadership, patient-centered care, and regulatory compliance

Ability to travel locally up to 10% for staff supervision, client visits, or community engagement

Ability to lift and carry up to 15–20 pounds

Ability to sit, stand, walk, and perform repetitive motions for extended periods

Ability to use standard office equipment such as a computer, telephone, and photocopier