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Pacific Lutheran University · 1 month ago

Web and Print Support Coordinator

Tacoma, WA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $21.50/hr

Pacific Lutheran University is seeking a Web & Print Support Coordinator to serve as the central point of contact for all university constituents interacting with the Marketing and Communications department. This role provides operational support across web, content, design, and print services to ensure projects flow smoothly and meet customer satisfaction.

Higher Education

Responsibilities

Serve as the primary customer service representative---via walk-up, phone, and online---for all Marketing & Communications services, including web, print, content, design, photography, and social media

Answer and administer all web inquiries, distributing job tickets and requests to ensure the appropriate team can quickly respond and support users

Monitor and manage job requests as they progress through project management platforms (e.g., Formstack, OS Ticket)

Serve as a customer service liaison between the university and the process outsourcing provider (Ricoh) for mail services and copy center functions, including necessary bookkeeping for deposits, supplies, and interdepartmental charges

Complete other duties as assigned

Manage the flow of web job tickets and administer all inquiries that come through the main marketing & communications email

Provide extensive training for users on web content management, third-party web products, and email distribution systems, including hosting open labs and in-person detailed training as needed

Maintain comprehensive user lists for web and email systems

Update/audit faculty profiles and send quarterly reports to web deputies

Assist in building webpages, online forms (e.g., Form Assembly), and emails/contact lists (e.g., Campaign Monitor), as needed

Conduct monthly website audits to provide reports on broken links, quality assurance, and web accessibility (ADA), utilizing tools like DubBot and Google Analytics

Follow up with additional training for web users based on audit findings

Assist the Print Production Manager with credit card purchases and end-of-month auditing

Order and maintain inventory for all office supplies for the Marketing & Communications department and the Web team

Work with Information and Technology Services (ITS) to manage the inventory and delivery schedule for toner and supplies across the university

Qualification

Web content managementCustomer serviceProject managementGoogle AnalyticsQuality assuranceTraining skillsCommunication skillsTeam collaboration

Required