Technical Enterprise Client Success Manager jobs in United States
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Symmetry ยท 13 hours ago

Technical Enterprise Client Success Manager

positionScottsdale, AZ
timeFull-time
remoteHybrid
senioritySenior Level
money$121K/yr - $149K/yr
date5+ years exp

Symmetry is the payroll infrastructure for software and payroll platforms, servicing over 64 million workers annually. They are seeking a Technical Enterprise Client Success Manager to oversee the post-sale journey for enterprise clients, ensuring exceptional outcomes through implementation, adoption, and retention of their payroll compliance solutions.

Bookkeeping and PayrollComputerFinTechInternetSoftware
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Growth Opportunities

Responsibilities

Own and manage an enterprise client portfolio as primary technical advisor
Deliver seamless implementations from kickoff through go-live, coordinating internal teams and ensuring timely deployment
Develop deep knowledge of each client's goals and translate them into actionable plans with measurable results
Engage clients regularly via Zoom, email, phone, and on-site visits to strengthen relationships and ensure alignment
Drive product adoption with measurable improvements in usage metrics and client health scores
Conduct technical assessments of API implementations and lead quarterly optimization sessions
Guide clients on product integrations and troubleshooting in collaboration with Implementation Engineer and Support
Educate clients on best practices to maximize value from Symmetry's solutions
Monitor client health scores, usage metrics, and interaction to identify risks early and implement mitigation plans
Provide prompt, professional responses to inquiries ensuring fast resolution and strong confidence
Support renewal readiness and risk mitigation in partnership with Account Manager
Identify process improvements that reduce implementation time and increase team capacity
Leverage AI tools and automation to streamline reporting, communication, and coordination
Maintain thorough documentation in CRM and ticketing systems
Collaborate with Sales, Product, Engineering, and Support to address issues and drive continuous improvement

Qualification

API/SDK integrationsClient Success ManagementData-driven decision makingProject ManagementTechnical assessmentsPayroll compliance knowledgeCRM proficiencyAPI testing toolsAnalytical thinkingAIAutomationRelationship-buildingCommunication skillsOrganizational skillsTeam collaborationContinuous learning

Required

Bachelor's degree or equivalent combination of education and experience
5+ years in Client Success, Account Management, or Implementation Management in B2B SaaS
Proven track record managing enterprise portfolios and guiding retention, adoption, and satisfaction
Experience project managing complex software implementations from kickoff through go-live
Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues
Track record leveraging data and metrics to drive client outcomes and operational efficiency

Preferred

Experience in payroll, HR tech, or compliance technology strongly preferred
Proven technical acumen with ability to translate capabilities into business value
Extraordinary relationship-building skills to advise enterprise stakeholders on technical and business outcomes
Outstanding communication skills with ability to simplify complex technical concepts
Proactive, ownership-driven mindset with accountability for results
Keen analytical and critical thinking with comfort in qualitative and quantitative analysis
Great organizational and project management skills managing multiple priorities
Client-first orientation committed to delivering measurable value
Collaborative team player thriving in cross-functional partnerships
Demonstrated ability to leverage AI and automation for efficiency
Continuous learning mindset staying current on product innovations
Comprehension of API/SDK architecture, RESTful APIs, and integration concepts
Ability to read API documentation and guide clients through technical implementation
Experience with API testing tools (Postman or similar) for client troubleshooting
Proficiency with CRM systems (NetSuite, Salesforce, or comparable)
Experience with customer success platforms (Catalyst, Gainsight, ChurnZero, or similar)
Working knowledge of project management and ticketing systems (Jira, Asana, Zendesk, or comparable)
Proficiency with Google Workspace (Slides and Sheets including formulas and data analysis)
Experience with virtual meeting platforms (Zoom, Microsoft Teams, or similar)
Experience with generative AI tools (ChatGPT, Gemini, or comparable) and building AI agents
Project management certification (PMP, CAPM, Google Project Management) is a plus
API fundamentals certification (Postman Student Expert or equivalent) is a plus

Company

Symmetry

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Symmetry is the leading payroll tax compliance infrastructure for payroll providers, HR tech platforms and large employers.
dateFounded in 1984
location
Scottsdale, Arizona, USA
people-size51-200 employees
web-link
https://www.symmetry.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2021-07-08Acquired

Leadership Team

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Elizabeth Oviedo
Chief Executive Officer
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Raj Nijjer
Chief Marketing Officer
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Recent News

PRWeb
The Next Must-Have HR Tech Feature: 87% of Employers Risk Form I-9 Penalties Due to Lack of Compliance Automation
2025-10-15
Phoenix Business Journal
Symmetry
2024-12-16
PRWeb
Symmetry Celebrates 40 Years of Innovation in Payroll Compliance
2024-12-11
Company data provided by crunchbase