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Kavaliro · 21 hours ago

Service Desk Technician

Orlando, FL

Contract

Hybrid

Entry Level

1+ years exp

Kavaliro is seeking a motivated and customer-focused Service Desk Analyst to join their IT support team. The role involves being the first point of contact for employees, ensuring timely resolution of IT issues and escalation when necessary, while also providing support for various IT systems and user onboarding/offboarding processes.

B2BConsultingDeliveryHuman ResourcesInformation Technology

Culture & Values

H1B Sponsor Likely

Responsibilities

Monitor and respond to tickets via the Service Desk system, performing basic triage and routing to the appropriate teams

Handle password resets, account unlocks, and Active Directory changes (new hires, terminations, group membership updates)

Assist users with basic troubleshooting of domain and network drive mapping issues

Monitor and manage the company’s “Citizen Chat” (Webchat) platform, responding to basic FAQs and escalating more complex issues

Provide support for corporate cell phones, including coordination with carriers for ordering, replacements, and troubleshooting

Assist with Mobile Device Management (MDM) systems, with preference for Microsoft Intune experience

Set up new accounts, distribution lists, and access rights for new employees

Ensure termination processes are completed efficiently, including account deactivation and device collection

Qualification

Active DirectoryIT Service Desk experienceMobile Device ManagementIT ticketing systemsCustomer service orientationTask managementCommunication skills

Required

1+ years of IT Service Desk or Help Desk experience in a corporate environment

Basic understanding of Active Directory (password resets, user account creation, group assignments)

Basic understanding of domains, network drive mappings, and general IT infrastructure

Strong customer service orientation with excellent communication skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred

Experience with MDM solutions (Intune strongly preferred)

Familiarity with mobile device support and coordination with cellular carriers

Exposure to IT ticketing systems and webchat support platforms

Company

Kavaliro

Kavaliro is a staffing and recruiting company that offers IT, management, and administrative staffing services.

Founded in 2010

Orlando, Florida, USA

501-1000 employees

http://kavaliro.com

H1B Sponsorship

Kavaliro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)