Talon · 1 month ago
Client Onboarding/Implementation Manager
Portsmouth, New Hampshire, United States
Full-time
Onsite
Mid, Senior Level
3+ years expTalon is an industry pioneer in transparent healthcare pricing, dedicated to empowering consumers with optimal healthcare solutions. The Implementation Lead will own the client onboarding and implementation process, ensuring successful deployment of healthcare technology solutions and exceptional client satisfaction.
Marketing & Advertising
Responsibilities
Own the end-to-end implementation lifecycle for assigned clients, from kickoff through full go-live, ensuring timelines, deliverables, and outcomes are met
Plan, manage, and execute onboarding projects directly, including defining scope, coordinating with internal and external teams, and driving tasks to completion
Maintain clear and accurate project documentation within Rocketlane, Jira, Confluence, and related tools—establishing standards and ensuring consistency across implementations
Create and deliver client-facing materials, including timelines, onboarding guides, integration requirements, and progress updates
Monitor milestones and proactively identify risks, blockers, and dependencies, driving resolution and escalating when necessary to keep implementations on track
Lead recurring client and internal project meetings, set agendas, document decisions, and ensure all action items are captured and followed through
Serve as the primary implementation point of contact for clients, ensuring a smooth handoff into Client Support post-go-live
Collaborate closely with Product, Engineering, Client Success, and third-party partners to ensure alignment on technical requirements, integration work, and data readiness
Drive continuous improvement in onboarding workflows, playbooks, templates, and implementation best practices
Qualification
Required
Bachelor's degree in Business, Communications, Healthcare Administration, Information Systems, or a related field (or equivalent professional experience)
3–5+ years of experience leading client-facing projects or implementations in SaaS, healthcare, consulting, or a similar environment
Proven ability to own complex onboarding or implementation projects—including timelines, scope, data readiness, integrations, and cross-functional coordination
Demonstrated experience using project and collaboration tools such as Rocketlane, Jira, Confluence, or equivalent platforms
Familiarity with CRM and client lifecycle tools (e.g., Salesforce, HubSpot, Pipedrive) and their role in supporting onboarding workflows
Exceptional organizational and time-management skills, with the ability to prioritize, sequence, and drive multiple projects simultaneously
Excellent written and verbal communication skills, including the ability to lead client meetings, articulate requirements, and translate technical concepts
Strong problem-solving abilities and a proactive, ownership-oriented mindset—comfortable navigating ambiguity and driving outcomes independently
Experience working within or alongside healthcare, compliance-heavy, or data-intensive environments is highly valuable
A genuine interest in healthcare technology, process improvement, and delivering high-quality client experiences
Benefits
Incentive Stock Options in a high-growth, “scale-up” company
Paid Time Off and Company Holidays
Medical Insurance with a fully funded individual or family Health Savings Account (HSA)
401(k) retirement plan
Company
Talon
Talon is a pioneering independently owned, global Out of Home agency with offices in the UK, US, Canada, Ireland, Germany, UAE and Singapore.
201-500 employees
H1B Sponsorship
Talon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Lucas Chiodi
Investment/Media Partnerships
Michael Dayan
Director of Creative Partnerships
Company data provided by crunchbase