Gusto · 1 month ago
Technical Enterprise Client Success Manager - Symmetry
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$121K/yr - $149K/yr
5+ years expGusto is on a mission to grow the small business economy, providing essential services like payroll and HR to over 400,000 small businesses. The Technical Enterprise Client Success Manager will ensure enterprise clients achieve exceptional outcomes with Symmetry's payroll compliance solutions, managing the post-sale journey from implementation through adoption and retention.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Own and manage an enterprise client portfolio as primary technical advisor
Deliver seamless implementations from kickoff through go-live, coordinating internal teams and ensuring timely deployment
Develop deep knowledge of each client's goals and translate them into actionable plans with measurable results
Engage clients regularly via Zoom, email, phone, and on-site visits to strengthen relationships and ensure alignment
Drive product adoption with measurable improvements in usage metrics and client health scores
Conduct technical assessments of API implementations and lead quarterly optimization sessions
Guide clients on product integrations and troubleshooting in collaboration with Implementation Engineer and Support
Educate clients on best practices to maximize value from Symmetry's solutions
Monitor client health scores, usage metrics, and interaction to identify risks early and implement mitigation plans
Provide prompt, professional responses to inquiries ensuring fast resolution and strong confidence
Support renewal readiness and risk mitigation in partnership with Account Manager
Identify process improvements that reduce implementation time and increase team capacity
Leverage AI tools and automation to streamline reporting, communication, and coordination
Maintain thorough documentation in CRM and ticketing systems
Collaborate with Sales, Product, Engineering, and Support to address issues and drive continuous improvement
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5+ years in Client Success, Account Management, or Implementation Management in B2B SaaS
Proven track record managing enterprise portfolios and guiding retention, adoption, and satisfaction
Experience project managing complex software implementations from kickoff through go-live
Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues
Track record leveraging data and metrics to drive client outcomes and operational efficiency
Solid technical acumen with ability to translate capabilities into business value
Extraordinary relationship-building skills to advise enterprise stakeholders on technical and business outcomes
Outstanding communication skills with ability to simplify complex technical concepts
Proactive, ownership-driven mindset with accountability for results
Solid analytical and critical thinking with comfort in qualitative and quantitative analysis
Great organizational and project management skills managing multiple priorities
Client-first orientation committed to delivering measurable value
Collaborative team player thriving in cross-functional partnerships
Demonstrated ability to leverage AI and automation for efficiency
Continuous learning mindset staying current on product innovations
Comprehension of API/SDK architecture, RESTful APIs, and integration concepts
Ability to read API documentation and guide clients through technical implementation
Experience with API testing tools (Postman or similar) for client troubleshooting
Proficiency with CRM systems (NetSuite, Salesforce, or comparable)
Experience with customer success platforms (Catalyst, Gainsight, ChurnZero, or similar)
Working knowledge of project management and ticketing systems (Jira, Asana, Zendesk, or comparable)
Proficiency with Google Workspace (Slides and Sheets including formulas and data analysis)
Experience with virtual meeting platforms (Zoom, Microsoft Teams, or similar)
Experience with generative AI tools (ChatGPT, Gemini, or comparable) and building AI agents
Preferred
Experience in payroll, HR tech, or compliance technology strongly preferred
Project management certification (PMP, CAPM, Google Project Management) is a plus
API fundamentals certification (Postman Student Expert or equivalent) is a plus
Benefits
Health insurance
401(k)s
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
CoinDesk: Bitcoin, Ethereum, Crypto News and Price Data
2026-01-18
Small Business Trends
2026-01-12
General Catalyst
2025-12-30
Company data provided by crunchbase