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AZUL Hospitality · 1 month ago

Front Desk Supervisor & Accounting Support ("Supervisor de Recepcion y Asistencia en Contabilidad")

Reno, NV, USA

Full-time

Onsite

Mid, Senior Level

$21/hr - $21/hr

1+ years exp

AZUL Hospitality is a company focused on providing excellent guest experiences in the hotel industry. They are seeking a Front Desk Supervisor & Accounting Support to assist in daily operations, ensure guest satisfaction, and coordinate accounting activities.

HospitalityProject ManagementTourism

Responsibilities

Ensure efficient guest registration, check out and telephone service

Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly

Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures

Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through

Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.)

Direct and train Front Office staff. Assist in new-hire and on-going training

Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule

Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate

Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily

Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager

Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily

Be familiar with all company policies and benefits

Coordinate onsite accounting activities and serve as a liaison with corporate accounting

Verify the accuracy and timeliness of accounting functions, including daily revenue reports, payroll support, accounts payable, accounts receivable, and cash/credit card management

Ensure compliance with all property policies, procedures, and applicable laws

Maintain accurate accounting records and reconcile vendor statements

Prepare and review invoices for coding, approval, and payment

Process deposits, reconcile bank statements, and maintain logs to track month-end requirements

Manage billing and payment collection for direct bill accounts and no-shows

Monitor outstanding balances and generate aging reports (30/60/90+ days)

Oversee and audit staff payroll records to ensure compliance with federal, state, and local regulations

Participate in monthly financial review and reporting processes

Maintain and prepare supporting documentation for financial records

Audit daily revenue reports prior to submission

Support tax documentation and reporting as needed

Assist with any guest inquiry

Follow all company and safety and security policies and procedures

Report maintenance problems, safety hazards, accidents, or injuries

Perform other reasonable job duties as requested by direct and indirect supervisors

Qualification

Guest ServiceAccounting FunctionsLeadership SkillsMathematical CalculationsCommunication SkillsWindows OSMS OfficePMS KnowledgePBX KnowledgePOS Knowledge

Required

High school or equivalent education required

Prior Front Desk experience required

Must be able to speak, read, write, and understand the primary language used in the workplace

Requires good communication skills, verbal, written and electronic

Considerable knowledge of complex mathematical calculations and computer programs

Must have excellent leadership capability and customer relations skills

Must be detail oriented with outstanding organizational and communication skills

Must possess basic computer skills

Must possess basic computational ability

Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts

Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS

Self-driven and able to work independently

Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail

Preferred

Bachelors Degree preferred

One to three years experience in a supervisory role preferred

Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred

Company

AZUL Hospitality

THE AZUL PORTFOLIO Our Brands, at a Glance RESORT & LIFESTYLE - Autograph Collection Hotels - Curio Collection by Hilton - Le Méridien - Renaissance Hotels - Tapestry Collection by Hilton - Tribute Portfolio Hotels PREMIUM - BW Premier Collection - Hilton - Hyatt Hotels - Sheraton Hotels & Resorts - Westin DISTINCTIVE/SELECT - AC Hotels - Aloft Hotels - Courtyard by Marriott - Hyatt Place - Moxy LONGER STAYS - Element by Westin - Embassy Suites - Homewood Suites - Residence Inn OUR MISSION We strive to be the premier independent hospitality company by providing genuine service, dialed-in management, honest operations, and fearlessly innovative approaches to maximizing the performance of hotel and resort assets.

Founded in 2007

San Diego, California, USA

201-500 employees