AEG Vision · 11 hours ago
IT Helpdesk Technician
Addison, TX
Contract
Onsite
Entry Level
2+ years expAEG Vision is seeking an IT Helpdesk Technician to join their IT Help Desk team. The role involves providing support for various IT helpdesk requests, maintaining excellent customer service, and documenting all pertinent information related to help requests.
Health CareHome Health CareHospitalMedicalMedical Device
Responsibilities
Field incoming help requests from end users via ticketing system and assist in a respectful manner
Document all pertinent information including all decisions made, actions taken, and confirmation of a successful result
Maintain excellent customer service over the phone, helpdesk, chat systems, or email
Ticket escalation resource tier 1/2 for all type of IT support requests
Diagnostic and repair of supported hardware and software
Identify and learn appropriate software and hardware used and supported by the organization
Perform post resolution follow-ups to help requests
Maintain help sheets and knowledge base articles for end users
Assist with maintenance of local site IT systems documentation
Qualification
Required
High school degree or GED with 2 or more years of relevant experience
Higher education may substitute for relevant experience
Relevant experience may be considered in lieu of required education
Strong track record of achievement in distributed multi location environments
Project and task prioritization and overall excellent time management skills
Superb verbal and written communication skills to work with both internal and external customers
Exceptional problem solving and analytical skills
Ability and desire to stay motivated while working in a fast-paced environment
Ability to work cross-functionally to resolve technical, procedural, and operational issues
Courteous, polite, and professional demeanor
Self-starter and Self-managed
Strong documentation skills
Benefits
401(k) with Match
Medical/Dental/Life/STD/LTD
Vision Service Plan
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays
Benefits applicable to full Time Employees only.
Company
AEG Vision
AEG Vision empowers doctors to deliver patient care and service by leveraging eye care industry best practices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$89.39MKey Investors
J.P. Morgan Asset Management
2020-02-26Series Unknown· $1.08M
2019-06-21Seed· $0.18M
2019-01-07Series Unknown· $58.82M
Leadership Team
Eric Anderson
CEO
Satish Dave
Chief Information Officer
Recent News
2025-12-09
2024-05-23
Company data provided by crunchbase