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Enmarket Arena · 1 month ago

Event Manager | Full-Time | Miami Beach Convention Center

Miami Beach Convention Center

Full-time

Onsite

Mid Level

$68K/yr - $75K/yr

3+ years exp

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Event Manager at the Miami Beach Convention Center is responsible for planning, coordinating, and executing all aspects of event delivery, ensuring exceptional service and operational excellence.

EventsMedia and EntertainmentMusic

Responsibilities

Serve as the primary point of contact for assigned MBCC and MBCC Campus events

Coordinate and conduct pre-planning site visits with clients and key stakeholders

Facilitate pre-conference (pre-con) meetings and post-event debriefs to communicate event objectives, logistics, and feedback

Lead clients in interpreting and complying with Event License Agreements (ELA), venue policies, Event Planning Guide (EPG), and event best practices

Provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues

Support MBCC and GMCVB sales teams with site inspections and ensure a seamless transition/turnover from sales to event manager in order to maintain continuity and client confidence

Proactively identify upsell opportunities (e.g. F&B, AV, IT/tech, Digital, Event Branding, Equipment & Services) to elevate the event experience and generate additional revenue, while remaining mindful of client cost efficiencies

Collaborate with exclusive Food & Beverage provider and review BEO summary to ensure logistical operational needs are aligned

Maintain a visible presence throughout all event phases to ensure high-touch service and timely issue resolution

Oversee the full client experience lifecycle—from sales turnover through post-event wrap-up and return to sales

Apply hospitality-driven planning principles and service standards to ensure seamless execution and elevated client experiences

Prepare and distribute event documentation—including resumes, work orders, and diagrams—at least 14 days prior to the first contracted date

Oversee coordination of all venue services and approved event contract partners

Maintain a strong onsite presence to ensure smooth communications, event execution, safety compliance, and stakeholder satisfaction

Conduct pre, during and post-event walkthroughs with clients, MBCC staff, and contract partners to ensure the MBCC/ Campus is event-ready, meets safety and quality standards, and is returned in its original condition

Proactively identify and resolve operational challenges by collaborating with internal teams to develop effective, client-focused solutions

Leverage Momentus (Ungerboeck) for event planning, communication, and documentation

Utilize the Corrigo platform for preventive maintenance and event-related work order requests

Collaborate with the Technical Operations Manager, and if need be IATSE, to estimate labor costs and coordinate AV/rigging service deposits

Prepare and distribute daily event reports to internal & external stakeholders prior to the next start time, so all parties are better prepared to support the event

Utilize Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint), Adobe Acrobat, and AutoCAD to support planning, reporting, and documentation workflows

Engage with data to support collection, analysis, and informed decision-making using tools such as Momentus, Coupa, Corrigo, AI, and IoT technologies

Manage Momentus/NetSuite to submit and track event work orders

Generate, provide & collect event estimate for MBCC event related charges to the client 30 days prior to first contracted date

Ensure all Event Work Orders and Change Orders are accurate and billable charges are submitted to the Finance Department for event settlement within 3 days of last contracted date

Inform the client and document any event related changes in charges outlined on the estimate for transparency and to prevent settlement disputes

Support revenue forecasting across event-related services

Ensure compliance with internal procurement and financial policies

Deliver white-glove service to clients, exhibitors and attendees from pre-event planning through post-event wrap-up, ensuring a seamless and elevated experience at every stage

Listen, gather details and respond to client, exhibitor, and attendee issues promptly to ensure timely and satisfactory resolution

Collaborate with MBCC Public Safety, and the first responder community to develop and communicate emergency preparedness, event threat assessments, and risk mitigation protocols

Maintain an understanding of culinary offerings and banquet service standards to align with client expectations

Champion MBCC sustainability initiatives and actively promote green event practices

Ensure completion of post-event debriefs to include client surveys, and follow-up to support continuous improvement and client satisfaction

Lead internal and external meetings—from pre-event planning through post-event debriefs, including weekly production meetings—to ensure alignment, operational readiness, and continuous improvement in support of excellence in customer service and venue management

Support the development and mentorship of the Event Coordinator through active coaching and knowledge sharing

Collaborate and actively participate in MBCC exclusive Food & Beverage provider meetings to ensure seamless coordination and execution of service delivery

Perform other event-related responsibilities as assigned to ensure successful planning, execution, and client satisfaction

Qualification

Event ManagementClient EngagementFinancial OversightHospitality StandardsMicrosoft Office SuiteMomentus (Ungerboeck)Bilingual (English/Spanish)AutoCADProject Management ProfessionalCertified Meeting ProfessionalCommunication SkillsOrganizational SkillsTime Management Skills

Required

Bachelor's degree in Event Management, Hospitality, Business Administration, or related field preferred

Minimum of 3-5 years of experience in event or convention services, hospitality, or related industry

Experience in or with convention centers, hotels with meeting or ballroom space, or multi-use venues is essential, along with a strong understanding of hospitality-driven event operations, service standards, and client service models

Strong interpersonal, organizational, and time management skills

Excellent communication skills, including verbal, written, and presentation delivery

Ability to multitask and thrive in a fast-paced, deadline-driven environment

Demonstrated customer service expertise with proven conflict resolution abilities

Financial proficiency in forecasting, billing reconciliation, and budget tracking

Familiarity with event services and banquet standards, venue management and culinary terminology, and room setup configurations

Collaborative team player with the ability to coordinate across departments and contract partners

Working knowledge of union labor environments

Sales minded approach with a customer service mindset with the ability to identify upsell opportunities and recommend value-added services that enhance the client experience while supporting revenue goals and budget alignment

Bilingual (English/Spanish) highly desirable

Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)

Knowledgeable Momentus (Ungerboeck), AutoCAD, and database management tools

Experienced with Corrigo or similar work order/maintenance management systems (e.g., HOTSOS, UpKeep)

Familiar with Coupa or compatible procurement platforms (e.g., SAP Ariba, Oracle Procurement Cloud, Jaggaer, Basware, Tipalti)

Preferred

Certified Meeting Professional (CMP) is preferred

Certified Special Events Professional (CSEP) is a plus

Project Management Professional (PMP) or similar project management certifications preferred

OSHA 10 Certification is a plus

Other relevant certifications and continuing education in sustainability, revenue management, digital event strategy, or venue and exhibition management are also highly valued