Hinge · 1 week ago
Staff AI Engineer, Trust & Safety Operations
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$250K/yr - $325K/yr
7+ years expHinge is the dating app designed to be deleted, on a mission to inspire intimate connections. The Staff AI Engineer for Trust & Safety Operations will architect foundational workflows and tooling to integrate AI agents into moderation and support operations, while collaborating closely with various teams to enhance operational efficiency and safety standards.
DatingInternetMobile Apps
Responsibilities
Own the technical roadmap for AI automation across Moderation, Appeals, and Support workflows, driving discovery and prioritization of high-impact AI automation opportunities while providing hands-on technical leadership from concept to production
Prototype agentic solutions using the latest platforms and frameworks and integrate them with existing internal and third-party tools and systems
Deliver reliable, scalable, and robust automations with the appropriate evaluations, guardrails, human oversight, and clear performance monitoring
Drive adoption by producing documentation, running hands-on training and enablement sessions for non-technical operators, and curating prompt libraries and playbooks that empower self-service iteration
Collaborate closely with Data Scientists, Data Engineers, Product Managers, Backend Engineers, and the AI Platform Team to ensure a comprehensive and coordinated approach to improving operational efficiency
Embed safety, privacy, auditability, and responsible-AI standards into every workflow in partnership with Legal and Security teams
Mentor and educate ML Engineers and Platform Engineers on new trends and research in AI/ML that can be applied to Trust & Safety initiatives to promote user safety and improve AI-powered products and workflows
Qualification
Required
Proven ability to design, build, and operate multi-step LLM agents with modern coordination frameworks
Deep Python skills plus hands-on experience integrating foundation models and crafting robust prompts and utilizing vector databases
Comfortable shipping quick proofs of concept, running A/B or shadow launches, and iterating based on data
Skilled at wiring external services and internal data into agent workflows through well-designed APIs and schemas
Able to blend automation with human oversight through clear escalation paths, review checkpoints, and moderator tooling
Talent for translating technical workflows into clear, actionable training for non-technical teams and supporting their day-to-day adoption
Proven skill thriving in high-ambiguity, fast-moving environments—prioritizing effectively, adapting plans quickly, and delivering impact amid shifting requirements
7+ years of software or machine-learning engineering experience, with a recent focus on AI-driven automation or agentic systems
2+ years delivering solutions that combine automated decision support with human-in-the-loop review, ideally in Trust & Safety, customer support, or adjacent domains
2+ years designing and tracking operational metrics that demonstrate ROI, accuracy, and user-experience improvements for automated workflows
1+ years of hands-on work prototyping or operating agentic workflows (e.g., MCP, Agentspace, n8n) in real-world or open-source projects
A degree in computer science, engineering, or a related field (or equivalent practical experience)
Benefits
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.
Company
Hinge
Hinge is a social discovery network helping users meet new people through an application.
201-500 employees
H1B Sponsorship
Hinge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (12)
2023 (6)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$20.6MKey Investors
Shasta VenturesGreat Oaks Venture Capital
2018-06-21Acquired
2014-12-11Series A· $12M
2014-07-01Convertible Note· $4.5M
Leadership Team
Joelle Sherman
Chief of Staff to the CEO
Justin McLeod
Founder, CEO
Recent News
Business Insider
2025-12-24
MarketScreener
2025-12-21
2025-12-12
Company data provided by crunchbase