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Marshalls Distribution Ctr · 1 month ago

Retail Merchandise Key Carrier coordinator

Shreveport, LA

Full-time

Onsite

Entry Level

$14/hr - $14.50/hr

1+ years exp

Marshalls, part of TJX Companies, is a leading off-price retailer seeking a Key Carrier Coordinator to enhance customer experience and support store operations. The role involves leadership responsibilities, ensuring compliance with policies, and providing coaching to associates while maintaining a positive environment for customers and staff.

Customer ServiceRetailShopping

Responsibilities

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Acts as Manager on Duty adhering to company policy and procedure

Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed

Addresses immediate customer service issues and provides appropriate coaching to Associates

Exercises discretion regarding customer service policies to satisfy customers

Maintains accurate Associate coverage in service areas for a positive customer experience

Ensures Associates adhere to all operational procedures

Ensures opening/closing procedures are executed according to company guidelines

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

Provides and accepts recognition and constructive feedback

Provides feedback, recognition and coaching to Associates

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs

Supports and participates in shrink reduction goals and programs

Promotes safety awareness and maintains a safe environment

Other duties as assigned

Qualification

Customer service skillsLeadership experienceProblem solving skillsMerchandise flowCoachingDelegationMulti-taskingCommunication skillsOrganizational skillsAttention to detailTeam player