ServiceNow · 1 day ago
Senior Director, Technical Recruiting
Addison, TX
Full-time
Hybrid
Director/Executive
10+ years expServiceNow is a global market leader in AI-enhanced technology, dedicated to transforming how organizations work. The Senior Director, Technical Recruiting is responsible for designing and executing a leading technical recruiting strategy, providing leadership to the Americas-based tech recruiting team, and driving global hiring strategies to align with business objectives.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop and implement a global technical recruiting strategy for one or more technical functions (e.g., Product, Tech, Design), closely aligned with business objectives and growth initiatives
Partner with global TA leadership to establish best-in-class ways of working, driving standardization and innovation across recruiting practices
Provide indirect and cross-functional strategic leadership across assigned global technical functions, ensuring alignment with tech leaders and HRBPs worldwide
Establish domain-specific talent acquisition strategies for assigned regions and business units, translating business needs into actionable recruiting plans
Lead, inspire, and develop the Americas-based professional technical recruiting team, fostering high performance, engagement, and retention
Coach and upskill recruiters to operate as strategic business partners, elevating their impact and influence across the organization
Build scalable recruiting systems and processes that support high-volume hiring while maintaining quality and candidate experience
Drive team performance through clear goal-setting, accountability, and continuous development
Champion change management initiatives, creating a culture of adaptability and resiliency within the team and broader TA organization
Establish and optimize processes for candidate discovery and management, integrating demand forecasting and workforce planning in partnership with business and finance partners
Apply a product mindset to recruiting processes and strategy, thinking and re-envisioning recruiting from an experience-led perspective for both candidates and stakeholders
Continuously raise the bar for team performance, establishing a high-performance culture driven by excellence, accountability, and continuous improvement
Harness technology and analytics to drive recruiting efficiency and best practices, including workforce planning, capacity management, and funnel metrics
Demonstrate strong interest and ability in leveraging artificial intelligence (AI) to enhance recruiting outcomes, drive innovation, and deliver more effective talent solutions, always with candidate and stakeholder experience at the core
Utilize data-driven insights to inform strategy, identify trends, and continuously improve recruiting performance
Build consensus and work collaboratively across organizational boundaries, effectively influencing senior stakeholders and business leaders
Partner with HRBPs and business leaders across assigned technical functions to understand talent needs and market dynamics
Collaborate with global TA counterparts to ensure consistency, knowledge sharing, and alignment on global talent strategies
Build strong, collaborative relationships across TA Centers of Excellence (e.g. early-in-career, sourcing, executive recruiting) to ensure clear communication and updates across TA on business developments and maintain strategic alignment
Serve as a trusted advisor to leadership on technical talent market trends, competitive intelligence, and hiring strategies
Develop recruiting team members into strategic business partners with strong consultative and relationship-building capabilities
Foster a growth mindset culture within the team, encouraging innovation, learning, and adaptability
Champion inclusion, and belonging throughout all recruiting activities
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of progressive experience within recruitment and/or HR functions, including leading technical recruiting teams and preferred experience in AI-native organizations or recruiting AI/ML technical talent
Demonstrated experience building scalable recruiting systems and developing TA organizations into strategic business partners
Background spanning both large enterprise companies and fast-growth startups, OR experience leading recruiting for new fast-growing business units within large enterprise organizations
Deep understanding of global technology talent markets, competitive landscape, and leading companies in the sector
Demonstrated ability to lead both directly and indirectly with strong business partnership and relationship-building skills, proven track record of developing recruiting teams into strategic business partners, and excellent communication skills to gain buy-in from stakeholders across cultures and geographies
A growth-oriented leader who embraces change, thrives in dynamic environments, and exemplifies being customer-obsessed, collaborative, and inclusive
Strategic thinker who anticipates market changes and leads innovation with a product mindset, and frequently demonstrates adaptability, resourcefulness, and resiliency
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
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