Envision Executives · 5 months ago
Sales and Support Representative
Fort Worth, TX
Full-time
Onsite
New Grad, Entry LevelEnvision Executives is seeking customer service oriented sales and customer support representatives to assist with non-profit marketing campaigns. The role involves providing fundraising and donation information, resolving customer issues, and ensuring high customer satisfaction.
Marketing & Advertising
Responsibilities
Identify and assess donors’ needs to achieve satisfaction
Generate fundraising donations and leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines
Take the extra mile to engage donors and educate on behalf of the charity!
Qualification
Required
Proven customer support experience or experience as a client service representative
Philanthropy experience, charity experience or any form of helping others
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Company
Envision Executives
Envision Executives is a premier charity and fundraising event management firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase