Lincare ยท 1 day ago
CPAP Support Agent
United States
Full-time
Remote
New Grad, Entry LevelLincare is a company focused on improving sleep therapy compliance and outcomes for customers. The CPAP Support Agent works directly with customers to facilitate the usage of PAP devices through coaching, resolving concerns, and maintaining accurate customer records.
Health CareHealth DiagnosticsMedical
Responsibilities
Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device
Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
Provides customer follow up as required
Contributes to departmental objectives by accomplishing required contact and compliance results
Qualification
Required
Works directly with customers to improve sleep therapy compliance and improve outcomes
Uses company resources, policies, and procedures to provide complete and accurate data
Uses appropriate technologies and follows processes in accordance with company standards to ensure patient, location, and physician contact is handled with accuracy and operational effectiveness
Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device
Assists customer through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
Provides customer follow up as required
Contributes to departmental objectives by accomplishing required contact and compliance results
Company
Lincare
Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'
Founded in 1990
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-07-02Acquired
1992-01-01IPO
1990-11-29Private Equity
Leadership Team
Amy Q.
Human Resources Business Partner
Brian Nannie
Chief Data Officer
Recent News
Biz-Effective INC
2025-12-02
2024-04-10
Company data provided by crunchbase