MAFÉ Resources · 9 hours ago
Collections Representative
Doral, FL
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expMAFÉ Resources is seeking a Collections Specialist responsible for managing the full collections cycle and ensuring timely resolution of past-due accounts. This role requires strong communication skills and attention to detail when interacting with customers and maintaining financial records.
Staffing & Recruiting
Hiring Manager
Carlos R.
Responsibilities
Monitor aging reports and follow up on past-due accounts through calls, emails, and written correspondence
Negotiate payment arrangements or settlements in alignment with company policies
Investigate account discrepancies, validate charges, and collaborate with internal teams to resolve billing issues
Maintain accurate documentation of all interactions and account statuses within the CRM or collections system
Prepare weekly and monthly collections reports for management review
Escalate delinquent accounts based on established procedures
Recommend process improvements to enhance collections effectiveness and customer experience
Qualification
Required
2+ years of experience in collections, accounts receivable, credit, or a related role
Strong verbal and written communication skills, with the ability to manage difficult conversations professionally
High attention to detail and strong organizational skills
Proficiency with spreadsheets and financial software; ability to quickly learn new systems
Ability to manage multiple priorities in a fast-paced environment
Preferred
Experience in consumer lending, financial services, or call-center collections
Knowledge of debt-collection regulations and compliance standards (e.g., FDCPA)
Bilingual English/Spanish is a plus
Company
MAFÉ Resources
MAFÉ Resources is a boutique recruiting firm catering to small, mid-sized and large corporations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Marrero
Founder and CEO
Brett M.
Partner & Chief Talent Officer
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