Apply on Employer Site

Thermo Fisher Scientific · 3 hours ago

Field Service Engineer II (Electron Microscopy) - Chandler, AZ

Arizona, United States

Full-time

Onsite

Mid Level

3+ years exp

Thermo Fisher Scientific is a global organization dedicated to innovation and performance. The Field Service Engineer II is responsible for on-site installation, servicing, and repair of complex electron microscopy equipment, while also providing customer training and support.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

U.S. Citizen Only

Responsibilities

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order

Conduct on-site scheduled planned maintenance visits

Provide fixing and repair support for customers and other field service personnel

Cultivate and develop positive working relationships with customers, system users and company personnel

Successfully complete technical training, as required

Complete and submit field service reports on assigned tools

Perform Preventive Maintenance tasks

Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

Provide training for customers and users on system maintenance

Provide feedback to product quality teams

Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

Provide guidance for various reports including identifying and isolating unique problems with system

Act as a subject expert and resource for training

Align with application scientists to collaborate on outstanding solutions to meet our users challenges

Must maintain Thermo Fisher Scientifics’ Four-I Values

Qualification

Electron MicroscopyUltra High Vacuum (UHV)Complex Systems RepairTechnical TrainingProblem SolvingCustomer ServiceInterpersonal CommunicationTime ManagementOrganizational Skills

Required

Able to lift 40 lbs. without assistance

3+ years' Experience

Experience operating O-scopes, digital voltmeter and logical problem solving

Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meet

Describes product portfolio characteristics

Identifies and describes competitors at a high level

Scale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instruments

Performs routine maintenance and basic repairs on a small number of noncomplex instruments

Resolves majority of calls on first visit, applying appropriate resources

Solve Tough Problems- Fix and solve problems accurately, timely and efficiently

Fix with Precision: Follow safe, methodical processes to isolate and resolve problems

Follows SOPs and standard processes to solve issues

Identifies problems too complex to solve independently and seeks help

Solve Problems Remotely: Remotely gather information and take action to resolve issues

Uses standard tools to remotely gather information on instrument status

Effectively gathers and documents key information about the problem from customer

Impress the customer- Provide the highest level of proactive service to every customer, regardless of the circumstance

Communicate Effectively: Develop clear, fact-based conversations with customers

Proactively seeks to communicate with customers when onsite

Actively and attentively listens to customers

Takes ownership for relationship with customer and internal partners

Manage Difficult Situations: Demonstrate compassion and professionalism while resolving customer issues

Maintains a positive attitude in the face of challenges in interactions with customers

Asks for assistance from supervisor or peers when unsure with how to handle a difficult customer situation

Work towards Results- Take the initiative to follow processes and to focus on results, without waiting to be asked

Respect for Process: Follow standard processes and implement processes where none exist

Understands and follows key processes relevant to role

Aware of SOPs and asks questions as appropriate

Aim to Solutions: Demonstrate resilience and focus in resolving issues and meeting goals

Provides a first timefix when possible, applying appropriate resources

Involves others quickly when needed to solve a problem

Demonstrate Initiative: Identify what needs to be done and do it without waiting to be asked

Takes ownership of important issues within job scope without being asked

Asks questions to find opportunities that need to be addressed

Required to read, write, and speak English fluently

Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision

Demonstrated ability to be detail oriented, problem solver, promote team environment

Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific

Literate in Windows software environments

Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems

Ability to read and interpret schematics

Ability to partner effectively with customers

Strong Interpersonal communication, partnership/building, time management, organizational, problem solving and customer service skills

Demonstrated ability in fixing complex systems and subsystems down to component level

Familiar with UHV phenomenon and technology

Must be willing to travel 25-50% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel

Must possess a valid driver's license and passport and travel regionally and internationally as required

Requires proof of Covid-19 vaccination

Extensive walking may be required

May work at customer locations, in office environment to include cubicles and/or in laboratory environments

Must be able to secure entrance to US Government laboratories and facilities

Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats

Physical requirements include the ability to lift up to 50 lbs

Preferred

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 3+ years of equivalent combination of education, skills and experience

Operating, fixing, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required

Experience with Ultra High Vacuum (UHV) a plus but not required