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Mohawk Lifts · 1 month ago

Installations Coordinator

Amsterdam, NY

Full-time

Onsite

Senior Level

5+ years exp

Mohawk Lifts is seeking an Installations Coordinator to support their Service team. This role is primarily responsible for managing installations of products for customers, particularly large national accounts, and providing administrative support to ensure smooth operations.

AutomotiveIndustrial ManufacturingMachinery ManufacturingManufacturing

Responsibilities

Coordinates all Service installations through communication with the Service Manager and Sales Order Entry Team

Project Manager for large National Account installations and general service projects with large accounts/distributors

Monitor and report on project progress, intervene as needed to avoid delays, and maintain open communication with internal leadership

Conduct bi-weekly project meetings and generate status reports documenting progress, challenges, and installer/distributor activity

Provides backup and overflow support to the Parts Administrator, as needed

Routine checks of incoming email, mail, phone messages, and fax for all new parts requests and credit card orders

Provides customer quotes as applicable, including follow-up communications with customers

Routine review of service issues with Service personnel to ensure resolution

Other duties may be assigned as deemed necessary by management

Qualification

Customer serviceMicrosoft OfficeProject managementConstruction project experienceERP systemsVerbal communicationWritten communicationOrganizational skillsAttention to detailGoal oriented

Required

Customer service focused with the ability to develop relationships and de-escalate customer issues

Must have exemplary organization and follow up skills

Must have experience managing construction projects

Must be detail oriented, demonstrate attention to accuracy, and highly organized with ability to develop strong organization systems

Must have exceptional verbal and written communication skills and interact with customers and internal personnel via phone and email

Must be driven and goal oriented and willing to take on new challenges and see them through

Must be able to demonstrate meeting goals and expectations

Must be able to read, write, and speak English language and be understood

Must be proficient in Microsoft (Excel, Word, and Outlook), UPS Software, FedEx Software, and software applications

High School Diploma and a minimum of five (5) years in a project management role ideally in construction industry

Advanced knowledge of project administration, project controls, and construction documentation

Proficient with ERP, scheduling and web-based submittal systems

Minimum of 5 years of experience on large-scale installation/construction projects, with experience in managing customer accounts, preferably large national accounts