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Churchill Downs Racetrack · 3 hours ago

Dir. CDI Ticket Operations & Development

Louisville, KY

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Churchill Downs Racetrack, the home of The Kentucky Derby, is seeking a Director of CDI Ticket Operations & Development to provide strategic leadership for ticket operations across all properties. The role involves overseeing the ticketing system, managing event setups, and ensuring effective communication between various departments and Ticketmaster.

EventsRecreationSports

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Oversee the implementation & onboarding of Ticketmaster applications at new or existing CDI Gaming properties

Administer the building of events, ticket types, offers, and other Archtics, Host, and Account Manager needs

Monitor the daily operations and functionality for the day-to-day management of the ticketing system

Set up and review the inventory of events while distributing and managing holds

Ensure ticketing system and digital interfaces match necessary blueprints while meeting digit, resale, and Ticketmaster Host restrictions

Manage the invoice and ticket templates in the ticketing system

Oversee bulk invoicing, email distribution, and Account Manager online payment processes

Bulk sell the yearly roll over ticket allotment of various customer groups

Create, manage, and distribute daily, weekly, and monthly ticketing reporting

Complete seasonal resale set up in the ticketing system and manage event settings for the TMR resale marketplace as needed

Oversee ticketing websites and associated applications for offers, invoicing, printing tickets, images and content on Account Manager and Ticketmaster.com

Oversee the daily access controlled event, gate, and ticket program settings in Ticketmaster Entry

Oversee the access control system, hardware, software and integration with Ticketmaster and other third party applications

Ensure properties have all of the necessary equipment for a successful event

Perform other duties as assigned

Manage requests for customer and event data for sales, marketing, events, and other departments

Act as the ticketing operations liaison between CDI Gaming properties and Ticketmaster to ensure success and education of the ticketing system abilities with regards to other department needs

Manage user permission and creation for various technology applications such as Ticketmaster Archtics and TM1

Maintain the relationship between Churchill Downs properties and the Ticketmaster local and remote support client representatives and IT technicians

Ensure all needed equipment at various properties has been appropriately ordered, received, programmed, and returned

Work with CDRT Ticket Operations to ensure compliance and standard policies to implement companywide across all venues

Oversee team travel to CDI Gaming properties as needed for any on-site support, training, or implementations of Ticketmaster applications

Ensure on-call support for CDI Gaming properties for various events to ensure proper coverage

Subject Matter Expert for all Ticket Operations applications, create internal and external facing how-to guides, update the guides as critical functionality changes, provide education training courses and quick hit communication updates as necessary. Educate the customer and create guides for online download and handouts

Support with troubleshooting and report on any hardware, software, and integrations

Ensure venues are being appropriately educated on functions of such hardware, software, and integrations

Assist venues and promoters to determine appropriate holds, procedures, and manifests for their prospective events

Identify and collaborate with venues on new opportunities for properties to grow and increase annual sales marks and revenue

Qualification

Ticket Operations experienceTicketmaster Hosted ArchticsMicrosoft Office proficiencyInterpersonal skillsProblem-solving skills

Required

3-4 years of experience with Ticket Operations

Experience with Ticketmaster Hosted Archtics necessary

Creative and enthusiastic with excellent interpersonal skills

Available to work race days and special events

Possess a willingness to work long hours, evenings, weekends and holidays

People oriented, able to multi-task, be organized, motivated and detail focused

Proficiency in Microsoft Office and other related software and open to learning new technologies

Bachelor's degree (B.A.) from a four-year college, or equivalent combination of education and experience is preferred

Ability to communicate effectively (oral & written) with all types of clients, co-workers, and the general public

Ability to communicate effectively under pressure and when working under a deadline

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret directions and technical diagrams

The ability to resolve any ticketing issues for properties remotely is critical

The ability to lift up to 10 pounds

The ability to move swiftly throughout the facility and stand for long periods of time

Company

Churchill Downs Racetrack

Horse racing in Kentucky dates back to 1789, when the first race course was constructed in Lexington.

Founded in 1875

Louisville, Kentucky, USA

201-500 employees

https://www.churchilldowns.com

H1B Sponsorship

Churchill Downs Racetrack has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)

2023 (2)

2022 (3)