American Parking & Services · 1 month ago
Valet Parking City Manager - Raleigh, NC
Raleigh, NC, USA
Full-time
Onsite
Senior Level
5+ years expAmerican Parking & Services is a national parking services provider specializing in hospitality-focused parking solutions. The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city, ensuring efficient operations and exceptional customer experiences.
Retail
Responsibilities
Oversee the daily operations of multiple-valet parking locations, ensuring smooth and efficient service
Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards
Implement strategies to optimize traffic flow, space utilization, and overall service efficiency
Responsible for recruiting, hiring, training, and managing valet supervisors, attendants, and operational staff
Ensure employees meet performance expectations, appearance standards, and customer service protocols
Conduct staff evaluations, providing coaching, implementing development programs, and addressing staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce
Monitor and analyze financial performance, including revenue, expenses, and profitability
Oversee cash handling, reporting, and compliance with financial procedures
Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies
Prepare and present financial reports and forecasts to senior management
Address client concerns, negotiate contracts, and maintain strong professional relationships with property owners, business partners, and municipal stakeholders
Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations
Ensure all valet locations provide exceptional customer service focused on guest satisfaction
Monitor and respond to customer feedback, complaints, and service issues promptly
Implement training programs to enhance guest interactions and improve service quality
Ensure adherence to local parking regulations, permits, and legal requirements
Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues
Conduct safety audits and training sessions to maintain a secure work environment
Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology
Identify and recommend technology upgrades to improve efficiency and service delivery
Travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches
Provide consistent updates and performance insights into leadership
Qualification
Required
Strong financial acumen, including experience in budgeting, financial reporting, and revenue optimization
A valid driver's license and reliable transportation
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Passing and maintaining a clean background check
Advanced client management skills
Effective training and leadership skills
Expertise in managing payroll focused on scheduling and overtime control
Technological proficiency, particularly in PMC's revenue management and scheduling software
Excellent communication and reporting skills
Adaptability and flexibility to changing environments
Ability to perform physical demands including extended periods of sitting, standing, walking, and lifting moderate weights
Preferred
A bachelor's degree in business, Hospitality, Management, or a related field is preferred but not required
5+ years of experience in valet parking, hospitality, transportation, or operations management
Experience in contract negotiations and business development
Familiarity with local parking laws, permits, and compliance regulations
Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Company
American Parking & Services
Since 1980, American Valet has been the premier parking service company in the Southwest Region.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase